Crew Team Front Desk

Rohit Singh

**********.******@*****.***

Objective

A highly motivated, ever learning and a versatile results-driven professional with 14+ years of working experience . A technology enthusiast and by far a workaholic, living on caffeine with an approach - "the more you try the luckier you get". My focus has always been to boost the business of the customers, attention to detail, solve their problems, creates meaningful partnerships creatively. Expand learning horizons and take up new challenges.

Skill Set

Effective probing and listening skills.

Ability to multitask in a fast-paced environment.

Ability to absorb professional knowledge and develop skill quickly.

Flexibility, professionalism and ability to adjust to a changing-environment.

Ability to effectively diffuse customer satisfaction situations and escalate to the appropriate sources.

Pleasant manners and excellent communication skills.

Innovative, enthusiastic and uncompromising work ethic.

Microsoft Office and Outlook skills.

Work Experience

BEST WESTERN PLUS

April 2021 till date

Designation: FRONT DESK ASSOCIATE/ADMINISTRATOR

Responsibilities

Greet, communicate with and welcome guests.

Keep front desk neat and clean, tidy and supplied with all necessary supplies.

Answer all incoming calls and redirect them or keep messages.

Answer all customers questions and address their complaints.

Prepare night audit on night shifts and analyze ADR.

Check, sort and forward emails.

Keep office in order and monitor office supplies.

Place supply orders when necessary.

Organize and update files/records/bills.

Relay with house keeping supervisor with guest needs.

Hire front desk and house keeping employees.

EMIRATES AIRLINES

July 2011 to Oct 2020

Designation: FLIGHT STEWARD

(First Class Cabin)

Trained to fly in BOIENG 777-300 and AIRBUS A380-800

Responsibilities

Provide our guest with the world’s best in flight experience.

Prioritizing on safety of customers and the aircraft.

Multicultural environment encourages you to practice open communication and work in a team.

Adherence to quality and hygiene standards outlined by the company.

Professional knowledge of products and services.

Actively involved in open days recruitment and selection process.

Achievements

Worked in First Class for last 4 years and 3 years in Business class.

Have received many appreciation from guests.

Great at advertising and selling duty free on board.

Involved in the recruitment team for hiring cabin crew.

JET AIRWAYS (I)Pvt. Ltd.

Jan 2008 to April 2011

Designation: FLIGHT STEWARD

Trained to fly the BOIENG 737-400/700/800/900 series and ATR 72-500 aircrafts

Responsibilities

Provide our guests with an excellent service and delight them.

Always emphasized on team work and open communication among the team.

Adhering to quality and cleanliness standards outlined by the company.

Professional knowledge of products/services.

Ensuring safety of guests, crew and aircraft including first aid.

Had the opportunity to work with HR team to recruit cabin crew and make it a seamless process for candidates.

Achievements

Have received a lot of appreciation letters for providing an excellent service to guests.

Have been capable to delight guests.

Never had any complaints against myself on any issues.

Awarded for the best groomed during the training period in Jet Airways.

Have been Inflight Manager where I was responsible for the entire Crew team. I have conducted briefing based on safety, first aid and service.

Accenture HR Services Pvt. Ltd.

Dec 2006-May 2007

Designation: Junior Process Executive

HR Advisor – Human Resources for the clients i.e.: finding a suitable candidate for client and scheduling the interview

Responsibilities

Professional knowledge of products/services and organization.

Adhering to quality standards outlined by the company

Ensure every case taken is logged into the system to keep a track of number and type of cases taken.

Ensuring customer interactions are handled according to established performance standards for quality, productivity and customer satisfaction.

Interaction with the candidates and confirming the interview date

Making sure all emails and documents are sent out in the required time frame.

Was involved in helping the team with bulk work and documentation.

End to End recruitment cycle from Sourcing, Screening.

Coordinating, follow ups with Short-list candidates and on-boarding

Handling vendor management, campus hiring, job fairs & head hunting. Documenting the agreed outcome & processes.

Imparted training to new hires on Voice and Accent, Culture and Customer Service as required.

Identify Training needs of agents and develop creative training programs.

Involve in designing Training curriculum, Student handouts, Instructor Manuals, PPTs, Mock calls, Role Plays etc.

Handle Remedial training for the identified bottom performers & report on their performance progress to the Training Manager

Work closely with Quality team to use recorded calls from floor in training and to customize training according to Project/process.

Measure and Quantify performance of the trainees during training – Post training Reports of agent-wise/parameter-wise improvement to be sent to Training manager.

Evaluate Agent performance through On-line/written tests and Mock calls during training.

Sourcing eligible candidate using portals, headhunting, references and database according to the requirement

Taking initial telephonic interview of the candidate

Preparing schedule for interviews

Ensuring ID-Cards & appointment letters, offer letter, reliving letter

Achievements

Was a part of the Pilot Batch & Process

Never missed out on WST standards and other compliances outlined by the company.

Was awarded recruiters position from a sourcing position in two months.

Academic Qualification

Pursued BBM from M.S. Ramaiah College, Bangalore (2005 – April 2008)

ISC from North Point, Calcutta ( 2005 )

ICSE from Rockvale Academy, Kalimpong ( 2002 )

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