General Manager Customer Service

Pedro J. Molina

* ********** ***** #***

Nashua, NH 03060

***-***-***************@*****.***

PROFESSIONAL PROFILE

A dynamic, results-oriented Restaurant Manager offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity and initiative and with knowledge/expertise in:

•Team Building / Staff Training

•Purchasing / Inventory Management

•Quality Assurance / Control

•Facilities / Safety Management

•Customer Service / Guest Relations / Marketing

•Cost Control / Labor Management

•Policies and Procedures

•Continuous Performance Improvement

Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

EXPERIENCE-

Kitchen Leader/Margaritas Manchester, NH 2001-2003

Assistant General Manager/Margaritas Concord/Keene/Salem 2003-2007

Kitchen Manager/Margaritas Salem, NH 2007-2010

Bar Manager/Margaritas Manchester, NH 2010-2016

Assistant General Manager/Shorty’s Bedford, NH 04/2016-05/2017

General Manager/Shorty’s Bedford, NH 05/2017-10/2017

General Manager/Margaritas Manchester, NH 10/2017-12/2021

Peer Group Facilitator-Manchester, Nashua, Salem/Margaritas 04/2019-04/2020

Panera Bread-Assistant Manager

01/21-4/21

Smokey Bones-Service Manager

5/27/21

Giorgio's-FOH Manager

10/24-

●Managed both front and back of house operations for a full service/casual dining

Restaurant with $2.5 Million in annual sales volume

●Directed efficient guest flow through participative management, scheduling a full working staff of up to 50 crew members including servers, bus persons, host/hostesses and bartenders etc.

●Effectively managed sales forecasting and reporting and consistently met projected profit & loss projections

●Promoted business patronage & profitability by developing and implementing effective marketing and advertising strategies and community service efforts

●Coached and mentored staff on effective servicing techniques and food & beverage products resulting in improved guests satisfaction and repeat business

●Managed all aspects of employee relations including recruiting, hiring, training & development, coaching & counseling, and discipline

●Dropped Food Cost from 26.5% to 23.1%

●Efficient Beverage Cost ranked 3rd in district. 19.1%

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