Gerardo(Gary) Chavez

832-***-****

adv3t0@r.postjobfree.com

www.linkedin.com/in/gary-chavez-208a5851

Apr 2020 - currently Chem-Systems Site Manager

Manage accountability of site personnel

Interview, hire and dismiss employees

Oversee fabrication and modifications of existing machinery

Approve and coordinate Safety program

Manage visitors for inspections by the city and county

Develop relationship with environmental team

Train the management team for leadership and development

Implement procedures to reduce costs and maximize production

Initiated new inventory procedures for end of the year inventories

Mar 2018 – Apr 2020: Baker Ripley Houston, TX Work Based Learning Recruiter

Currently support 4 Workforce offices Baytown, Northeast, Northline, and Northshore for WBL.

Manage and schedule recruiting appointments by prioritizing.

Actively recruit employers to join the WBL program and employ candidates.

Recruit candidates for the program Summer Earn and Learn Program.

Conduct presentations for the summer Earn Learn groups.

Audit candidates’ status on the different systems

Recruit candidates for the Work Based Learning Program.

Update on daily basis the FACS tracking program.

Maintain notations on the TWIST system.

Coordinate new hire orientation with employment counselors

Set up employer orientations with new employers.

Furnish information to Program assistant for proper information distribution.

Ensure all employer folders have proper documentation for prior to employees being placed.

Conduct case management for the Hurricane Harvey initiative.

Conduct and document Work Based Learning candidate’s case management

Conducted quarterly performance evaluation with current employer.

Attend various job fairs and community events to recruit employers and participants.

Trained candidates on new job tasks and safety procedures.

Conducting unannounced visits to evaluate work performance and customer complaints.

Identify and recruit within certain communities to enhance youth productivity.

Build relationships with community establishments, Non-Profit organizations, Schools

Conduct presentations to communities’ entities such homeless, under privilege, Women’s shelters

Jan 2013 – Mar, 2018: Link Staffing, Houston, TX: On-Site Recruiter, Mgr.

Recruit, follow up and conduct the hire orientation process.

Conduct on site Plant orientation and Safety briefing.

Provide knowledge of Critical Safety rules and Critical Quality rules

Train on Emergency evacuation procedures.

Fire extinguisher, Forklift driving, lifting and PPE usage training.

Suspended loads procedures and high traffic area crossing procedures.

OSHA 10 certified to conduct weekly safety meetings.

Recruiting by using different social media applications.

Furnish information to authorized agencies and personnel.

Coordinates development and reconciliation of new employee files.

Preparing reports for employment records.

Organize, conduct and coordinate recruitment process different entities.

Conduct with running background and reference checks.

Administer substance abuse test.

Verify screening of I-9 and supporting documents.

Process and review employment applications to evaluate qualifications.

Answer HR related questions in a professional manner.

Explain company personnel policies, benefits, and procedures to employees

Staffing, recruitment, training, grievances, performance evaluations, classifications,

and employee leaves of absence.

Mar 2010–Dec 2012:Cooper Installations, Houston,TX: Gulf /West Regional Operations Mgr.

The Sales, support and customer service development skills provided to 32 Houston

Home Depot stores.

Providing problem resolution using resources and procedures in a timely manner.

Daily Store and Job site visits – training with associates and management.

Focal communication with The Home Depot’s Region District Service Managers.

Conducting Sales and Product Knowledge training on each store visit.

Attending store meetings including some weekend events to train on best practices.

Being the Single Point of Contact for resolving customer and store issues.

Communicating with store associates/management and Dallas Corporate Office

Daily written recaps of store evaluations consisting of interaction, installation reports and warehouse reports.

Ensuring all installers proper materials, documentation and prepared for the day’s

installs and routes are mapped out to their job-sites in a timely manner.

Ensuring all installers comply with standard operating procedures and are compliant

as per The Home Depot badge guidelines.

Develop constant and concise communication with Lien Waivers and work orders to

DFW corporate office.

Ensuring customer, installer and store understand realistic expectations by using

diplomatic communication.

Conduct weekly Installer training for hard surfaces and carpet flooring.

Manage assisting and mentoring operations managers in Northern Texas, RGV and

West Texas regions.

Mar 2009–Mar 2010: Redcats USA, El Paso, TX: Call Center Customer Relations Mgr.

Responsible for implementing and managing internal and external projects,

briefings, project plans, and procedures based on business needs.

Maintained constant and concise communication between upper management and

call center operations to complete assigned projects.

Managing all dialers to ensure compliance, availability and prioritizing of proper jobs

loaded to achieve company goals.

Responsible for hiring, coaching, training and developing sales representatives and collectors.

Providing weekly feedback on call quality, performance data and on future company

goals by emphasizing the urgency and needs of the business.

Responsible for 63 overnight sales, customer service agents.

May 2006-Mar 2009: AT&T, El Paso, TX: Call Center Operations Technical Mgr.

Provided teams with strategies of special Sales projects.

Resolving and closing escalated issues with clients either via phone or in person.

Conducting daily data transfer meetings with clients while

Providing daily feedback on call quality, performance data, and on future company

goals and objectives while emphasizing the needs of the CSR.

Responsible for hiring, training, coaching, and developing new technical agents.

Providing training on the company values, benefits, and overall strategy and goals.

Provided monthly feedback sessions with 25 team members.

Reviewing their own individual progress on specific goals and areas of opportunity

within the organization.

Left to manage call center when Area Mgr was traveling or in training or vacation.

July 2004–May 2006: El Paso Times, El Paso, TX: Call Center Advertising Mgr.

Directed all activities in the facility involving 56 consultants in various fields,

establishing and meeting daily deadlines within the organization.

Responsible for ensuring clients’ issues and/or problems were favorably resolved in a

timely fashion.

Managing and training up to four (4) junior supervisors in various department in order

to ensure continuity in dealing with issues affecting clients’ accounts.

Responsible for training national and local advertising staff for employment ads

accounts.

in assumptive sales techniques that emphasized clients’ goals and satisfaction.

Reviewing various media competitors’ performance strategies and coordinated the

implementation of alternative sales techniques and/or marketing programs to remain

competitive.

Responsible for generating the annual budget for the section to include creation and

implementation of quarterly flash goals; recognized for exceeding quarterly

performance goals on a recurring basis.

July 2000-June 2004: Providian Financial, El Paso, TX: Call Center Collections Mgr.

Responsible for implementing and managing all internal and external projects,

briefings, project plans, and procedures based on business needs.

Maintained constant and concise communication between upper management and call

center operations to complete assigned projects; managing all dialers to ensure

compliance.

Prioritizing of proper jobs loaded to achieve company goals and maximize csr’s efforts

Responsible for the hiring, coaching, training and developing of sales representatives

and collectors, while providing weekly feedback on call quality, performance data and

on future company goals by emphasizing the urgency and needs of the business.

US Army veteran

Education: Riverside High School El Paso, TX

Vincennes University/EPCC El Paso, TX

University of Phoenix (3yrs +) Santa Teresa, NM,

3 credits short of Bachelor Business Management.

Computer Skills: Proficient with MS Office applications.

Areas of Expertise: Spanish Linguist, International Relations, Purchasing Agent, Leadership Counselor, Tactical Operations Instructor, Transportation Coordinator, Test Administrator, Inventory Management, Customer Service and Operations manager.

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