LAURA

MCCONCHIE

L

M Ruther Glen, Virginia *****,

703-***-****

adv3st@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and dedicated certified event planner with 15+ years' experience pursuing a transition to office management. Committed to exceptional client experience, meticulous communication skills - both orally and written, multi-tasking projects, time management, manage and adhere to budgets, contract details and negotiations, and building strong relationships with clients.

SKILLS

• Relationship Building • Problem-Solving • Account Management

• Team Collaboration • Time Management • Multi-Tasking

• Budget Management • Effective Communication • Negotiation EXPERIENCE

Customer Service Associate - Mid-Atlantic April 2022 - Current Interior Logic Group, LLC Manassas, Virginia

• Liaised with builders and homeowners

Executed service requests from builders; reviewing for accuracy, order processing, time management of delivery and execution of service repairs

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• Managed process of scheduling inspections and converting them to repairs

• Maintained pending and completion files accordingly

• Navigated multiple computer systems and utilized search tools to find information Manager Central Meetings & Events October 2019 - February 2022 Healthcare Business Women's Association Fairfield, New Jersey Managed and supported all work streams associated with producing HBA's live and virtual events; to include coordination with staff, vendors, executives and volunteers.

Planned and executed event logistics including, but not limited to schedule management, presenter management, food

& beverage, audio/visual, signage & decor, travel & housing, shipping, and registration

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• Managed simultaneous events

Managed various event budgets by identifying potential risks and/or saving opportunities. Made decisions based on budget parameters. Tracked and reported financial performance.

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• Debriefed and prepared staff for events. Prepared staff schedules and assigned specific duties.

• Supported Marketing function using print, digital and social media strategies

• Upheld company branding standards and voice across social media and different events Event Planner February 1998 - June 2019

Society for Human Resource Management Alexandria, Virginia Served in various roles at SHRM with focuses on customer relations, and managing event logistics for educational programs, corporate partner programs and annual events. Managed and executed event logistics for Volunteer Leaders Summit (950+ attendees), Educational Programs (100+ programs) and the SHRM Annual Conference (25,000+ attendees)

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• Managed request for proposal (RFP) submissions for site selection, vendor management and contract negotiation

• Sourced event vendors, service providers and subcontractors in alignment with anticipated attendance Conducted site visits, managed logistics to include audio/visual, housing/travel, food and beverage, staff training and billing reconciliation

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• Elevated event staff performance with skilled leadership, motivation and discipline

• Assisted with developing, planning and implementing strategies to promote large- and small-scale events Maintained budgets with effective expense controls and thorough planning. Managed and adhered to SHRM's Annual Conference & Exhibition $1.7M budget.

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Oversaw day-of execution for corporate events and meetings, conferences, educational programs and group receptions

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• Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives ADDITIONAL INFORMATION

High School Graduate- 1990 Robert E. Lee High School, Springfield VA Certified Meeting Planner (CMP), Chicago, IL - 2011 to Present Experienced user of Microsoft Office

Experienced user of Association Management Software (AMS) and Budget software:

• Personify

• NetSuite

Experienced user for virtual event platforms:

• Workday

• SAP

• Monday

• Zoom

• WebEx

• Microsoft Teams

• Gatherly

• CVent

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