Wilma Kruger

*** ****** *** ** - ********, GA ***44

adv3sn@r.postjobfree.com - 470-***-****

Summary:

Talented customer-centric professional who thrives in diverse teams and is passionate about offering superior service through pleasant demeanor, high energy and a results-oriented work ethic with years of experience in client-facing positions. Skills

• Multi-lingual communicator (Native Portuguese, Proficient Spanish and German)

• Customer Service specialist, problem solver

• Fast-learner

• Creative and open-minded team member

• Teaching and leadership experience

• Knowledgeable of MS Office, Excel, IPCD (Salesforce CRM Software), and PowerPoint Relevant Professional History

Ethan Ellen - Customer Service Specialist (Nov 21-Nov 22) Kennesaw, GA

• Welcomed costumers to the store and answered phones for inquiries providing needed guidance on questions

• Prepared daily reports on sales and designer performance

• Maintained products and samples organized and up-to-date to optimize customer experience

• Managed client rotation ensuring fair distribution of new customers to designers U.S. Census Bureau – Costumer Service and Partner Specialist/Trainer (Jan 08- Dec 10) Atlanta, GA

• Represented U.S. Census to City- and County authorities and multilingual partners to increase reach of census data collection

• Organized and promoted meetings and cultural fairs explaining the Census program plan to diverse audiences for increased collection

• Prepared weekly reports about her work in 12 counties in North Georgia with graphics and respective results

• Awarded U.S. Census Bureau Recognition for work and contributions to completing an accurate and successful 2010 Census for the Atlanta Region of North Georgia, U.S.

City of Atlanta - Atlanta-Rio de Janeiro Sister City Committee Chair (Jan 02-Dec 10) Atlanta, GA

• Introduced Brazilian authorities with business and city leaders for cultural exchange and increased trade (also, assisted foreign guests seeking for business partnership)

• Elected to the Atlanta-Sister City Commission (ASCC) as Vice-Chair

• Acted as a liaison to the International Relations Department of the Atlanta City Hall welcoming and translating for foreign dignitaries and business people

• Promoted Exchange of athletes and students’ programs

• Coordinated the promotion of Gala Awards and Brazilian cultural events

• Led the incorporation of the sister-city foundation Experience Highlights

• Founded/headed Board of modular, sustainable tiny homes Company

• Taught Sustainability in University-School of Engineering as Visiting Professor

• International Business Coach experience

• International Motivating Speaker – Self-development Seminars

• Member of Atlanta and Curitiba-Brazil Thinktank group

• Active member of World Trade Center – Atlanta

• Consultant for the UN City Awards Program to reduce child mortality

• Board member of community planning sustainable village

• Health and Life Insurance Broker’s assistant

• Co-leader helping to solve life-threatening problems (multicultural communities)

• Coordinator of Ready-to-go Office Spaces Company Education

Business Coach Certification

Pasadena City College, Pasadena, California 2018

City Architect Thesis / M.A.

Bennett University, Rio de Janeiro, Brazil 1985-1986 Civil Engineering / Architecture Degree

Berlin Technical University, Berlin Germany 1971-1976 Interior / Industrial Design Degree

State University of Art, Belo Horizonte, Brazil 1968-1970 Teacher Certification / Accounting Degree

High School: Colégio Caratinga, Caratinga, Minas Gerais, Brazil 1965-1967