Customer Service Machine Operator

Eileen M. Stephenson

B.A. Communications, M.S. Administration

Mobile: 412-***-****

White Oak, Pa 15131 (as of May 2018)

Professional Experience: (22 years HR and office management)

Onboarding paperwork completion, interviewed and selected job applicants, developed and delivered new hire employee orientations, maintained corporate-wide I-9 systems.

Edited, authored, and delivered PowerPoint presentations for executive teams.

Gathered information for reports, unemployment claims, budgeting, inventories, and manufacturing.

Astute in developing efficient office processes working within company policies.

Gathered, developed/maintained spreadsheets for data collection/analysis for budgeting ($400K), HR analysis, sales and service training costs for Gehl/Mustang manufacturing.

Strong functional team member, as well as individual contributor.

Above average computer skills:

Visio, PowerPoint, Excel, Word, Publisher, Web/Facebook design Keyboarding speed: 70-75 wpm.

Walmart – 6/22 – Current North Huntingdon, Pa – Front Line Cashier – In January 2023, by customer response, voted #1 in customer service and received January customer service award. Handle cash management drawer, assist customers with EBT purchases, credit card purchases, gift card purchases, finding prices for fruits and vegetables, entering customer coupons. Monitored theft via Walmarts store phones, reported to security any issues.

Dorothy’s Candy – 11/21 – 6/11 White Oak, PA. Product Coordinator. Managed shipping area of USA multi-state customers, ensuring that orders are correct. Inventoried candy products, worked with manufacturing to ensure product availability, worked with packers to ensure correctness of completed orders, printed shipping labels. Required determining whether shipments were ice-dependent, worked within strict postal daily deadlines. During peak holidays, orders processed per day could require packaging of 80+ orders/day. Stocked and managed store inventory.

US Dept of Labor, Unemployment Division – 10/2020 - 02/2021 Remote. Claims Intermittent Interviewer.

Interviewed call-in customers for initial unemployment claims. Gathered information and data from claimants and employers to validate UC claims. Processed discrepancies in claims to ensure payment, handled incoming emails from customers in between calls. Used 5 different mainframe systems to retrieve data. Strong Keyboarding skills and customer contact skills.

General Nutrition Center (GNC) - 11/2018 to 11/2020 White Oak, PA. PT product coach. Opened/ closed store. Welcomed customers and acted as product expert to exceed customer expectations, suggested and explained promotions to ensure customers received the best discounts. Used store tablet to find items for customers and set up new customer loyalty accounts.

3M - 6/2016 - 5/2018 - Brookings, SD. Team Coordinator. Managed health care products’ packaging requirements according to product specifications. Reported computerized completion per hour reporting. Orchestrated delivery of products needed from stocked inventories. Backup machine operator. Confirmed correct pallot order, product amount and labels.

Bell Brands, Inc. – 6/2015 – 6/2016 – Brookings, SD. Team Coordinator. Coordinated cheese product orders with team according to customer product specifications. Orchestrated delivery of products needed from stock inventories. Completed production reports. Confirmed correct pallot order, product amount and labels.

Family Dollar - 3/2013 - 6/2015 - Tyler, MN. - FT Asst Manager As assistant Manager, organized merchandise and designed displays, interview potential new hires, completed new hire paperwork. Completed computer reports, including daily cash management. Handled customer concerns and returns. Coordinated vendor schedules. All office functions.

Kraemer Management Services – 6/2014-5/2015 - Pipestone, MN. HR coordinator/office manager.

Orchestrated start up of new office for Pipestone County Medical Clinic including office setup, acting as liaison between maintenance and IT services for electrical updates and PC setup. Designed website and managed updates, designed FB page and managed updates, wrote and delivered Twitter announcements. Attended Steering Committee meetings and authorized minutes. Coordinated weekly Steering Committee meetings. Utilized new software to manage donor pledges and gifts. Edited brochures, researched items for brochure input.

Doherty Staffing – (U.S. Bank) 1/2013–1/2014- Marshall, MN. Contract specialist. Long term temporary assignments. Worked with customers to secure required contract documents, typed contracts and followed up with other team members. Extensive computer reporting.

September 2012 – January 2013 – Unable to work due to car accident

PPG manufacturing - 6/2012 - 12/2012 - Madison, SD. - HR Manager. Temporary position for FMLA replacement – Scheduled interviews, participated in interviewing process for manufacturing employees, reorganized 5,000 past and current employee files and developed filing system according to federal guidelines. Set up I-9 compliance storage systems. Assisted GM with all office management HR functions.

EDUCATION

University of South Dakota, Vermillion, SD: M. S. Administrative Studies

Carlow University, Pittsburgh, PA: B.A. Communications

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

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