Processing Clerk Customer Service
Resume:
Akeeli Martin
Lithonia, GA *****
************@*****.***
A service oriented banker, always putting the customer first providing invaluable, prompt and courteous service be it via telling or on the phone. With over 10 years’ experience I’m a spirited team player who is self-motivated, loyal, and adaptable and is seeking career progression within a forward thinking, dynamic and changing environment.
Work Experience
Server/Cashier
Fireside Jamaican restaurant - Covington, GA
August 2022 to Present
Going above and beyond for customers
THE BANK OF NOVA SCOTIA JAMAICA LTD
August 2010 to Present
Indexing Clerk Loan Processing Clerk
BNS Jamaica Ltd
August 2010 to February 2019
-
RJR Communication Group.
January 2006 to September 2007
The Shipping Association of Jamaica LTD
January 2005 to June 2006
Duties:
· Responsible for providing good and quality customer service to customers.
· Delivery our Service to customers and act with integrity.
· Boarding customers through sales and services.
· Conducts timely and constructive collection follow-up activity by telephone, letters or other appropriate means to facilitate prompt finalization of accounts by offering settlements where necessary.
· Ensure assets are properly secured, marketed and promoted for disposal to mitigate the Bank’s losses
· Ensure loans and credit cards do not transition to NAL and Charged off status
· Ensure all possible actions are taken to prevent credit cards from charge off(debiting accounts, using other means to contact customer)
· Ensure amicable payment arrangements are in place which will benefit customers and the organization Achievements:
· Surpassed annual target of $200million by 125% actual figure was $250million
· Achieved annual Performance Appraisal Review (PAR) ratings of “Exceed Expectation” in 2019 and 2020
· Being recognized as a top Junior Sales Officer in Scotiabank’s First Half of the Financial year 2019
· Recipient of the coming 15th out of 75 officers in the District, As a junior Sales Officer in 2019
· Named MVP and leading goalscorer in football for our Business House Football both 11 A- side and 5 A- side & Inter Branch Football Competition 2011-2017
· Instrumental in preventing & maintaining 85% of the pre- Charge off Portfolio
($100 Million) monthly from classification to Charge off status.
· Assisted in the reduction of the Pre- Non- Accrual (NAL) portfolio to prevent the classification of Scotia Plan Loans & mortgages, on average there was a reduction of 75% from the potential write off figure, exceeding the stretch target of 65%.
Education
Banking and Finance
University of Technology of Jamaica
January 2011 to December 2018
AAT in Chartered Accounting) AAT Level 2
CIBC Caribbean Institute of Business
January 2005 to December 2005
Institutions
Dates
Skills
• Sound knowledge of Debt Manager, Aspect Global Dialer, International Banking Platform (IBP), First Data Resource (FDR), Lotus Notes, IBM on Demand Document Archive (RADAR) and other banking platforms. Business
• Strong customer service skills (developed through telling and customer service work)
• Very committed to customers and the organization Interpersonal
• Assertiveness -possess the ability to work with little or no supervision
• Excellent listening ability- possess the ability to listen attentively and process information accurately
• Systems
• Ability to perform efficiently and accurately under any situation
• Competency in Microsoft Office skills (MS Word, Excel and Access)
• Spirit-Always ready to assist customers and fellow co-workers
• A team player and very adaptable to change
• Always keen and ready to learn new things
• Accounting
• Account reconciliation
Contact this candidate