ARLENE LOU VELEZ

***A North New York Avenue

Atlantic City, NJ 08401

609-***-****

609-***-**** cell

adv3rk@r.postjobfree.com

Career Overview

A motivated Bilingual professional having a diverse background in Administrative Services, Customer Service, Computer and Production Support seeking a progressive organization.

Skill Highlights

●Client/Customer Relations Performance/Productivity Management

●Records/Contract Management Special Events/Public Relations

●Meeting Presentation/Planning Research/Fact Finding

●Project Management/Planning Purchase/Sales

●Customer Service/Support Administrative Assistant

●Computer Production Call Center Associate

Core Accomplishments

Trained large department with a newly created software program to improve our overall process of entering service tickets for our clients. Created new filing system used for the processing of work-flow for the General Manager, Manager of Finance and Banking Manager of the treasury department. When obtaining newly created position in the treasury department, work continued to expand and it was a great challenge and experience; allowing me to work as a team and as a Secretary reporting to the General Manager. I was trained in Lotus 1,2,3 and created large reports that outlined the productivity of finance and cash flow for corporation. Graduate of six months of training in FoxPro, which allowed me to keep and save large database spreadsheets that would outline the productivity of the company’s corporate sales for office products. Proficient in using computer software for large programs as Microsoft Windows Office Suite; Microsoft Word, Excel, Lotus Notes, Access, PowerPoint, SBT (purchase order software), SQL, ACT, ASP.net, and Visual Basic. Additionally, used WordPerfect, Lotus 1,2,3, Outlook, internet suite and Microsoft works.

Professional Experience

Customer Service coordinator

Premier Entertainment, LLC. (Bally’s)

Responsible for the daily tasks of customer service by way of assisting consumers with obtaining a player’s card for the purpose of gambling in the casino legally. Worked as Spanish

interpreter for consumers. The players card would record the Bally’s bucks and Tier pts

earned for any gaming period.

Field Membership Sales Representative June 2019 - Aug. 2019

BJ’S Wholesale Club, Inc.

As Field Membership Sales Representative (FMSR), sold membership to small and large

Businesses using sales leads provided by BJ’s Wholesale Club, Inc.. Being FMSR I recorded cost

of sales, number of sales, type of sales and mileage using prefilled forms through my employer.

Used own vehicle and was reimbursed for mileage and other costs as applicable. New

customers received welcome packet after successful sale for membership.

Customer Service Associate Feb. 2019 - Sept. 2019

Atlantic City Convention Center/Harrah’s-Snelling, Inc., Atlantic City, NJ

Survey administration for clients attending shows at the Atlantic City Convention Center recorded on an iPad for reporting to Meet AC.; responsible for checking badges and turning away anyone that would not be registered for private functions at Harrah’s Resort.

Administrative Assistant Oct. 2018-Nov. 2018

Somerset Board of Elections – 22nd Century Technology, Somerset, NJ

Heavy records management and storage of filing system. Front desk customer service for client representation and assistance with registration for voting, party selection, and change of address forms completed by client.

Clerical Assistant – Secretary Sept. 2016 to Jan 2017

NNJLS – Express Professionals – Jersey City, NJ

Covered the receptionist for one hour when necessary on-a daily basis. Opened files for the attorneys. Closed files accordingly when case was resolved for the client. Answered the phone when it was long distance and not a departmental call. Primarily responsible for printing pamphlets for the organization. Worked as a liaison for interpreting documents and translating in Spanish. Typed all documents for the attorneys daily. Placed postage on mail and went to the post office for further processing daily.

Customer Service Coordinator

Williams-Sonoma-Aerotek – Cranbury, NJ Mar. 2016 to June 2016

Scheduling of delivery appointments for consumers of the Williams-Sonoma product line requiring use of Order Management System, TPM, San Fran, Memphis, Outlook and Microsoft Office suite. When necessary, communicating with CSCII line; and/or Customer Care or Logistics; alerting dispatch center.

Administrative Customer Specialist Mar. 2013 to June 2013

Allmark Door Company-Office Team – Springfield, NJ

Detailed a large database and made appointments for sales representatives that were required to work in the field selling glass doors. Eighty calls per day utilizing a large database of clients not scheduled for service and installation of doors; administrative duties as necessary.

Inside Sales Associate Feb. 2013 to Mar. 2013

Pharma Kinnex-Office Team – East Brunswick, NJ

Responsible for 60+ computer generated calls that required making appointments for sales representatives to meet with doctors for sales and marketing of over-the-counter medication. No calling out required.

Education

Bachelor of Science, Information Technology 2006

American Intercontinental University – Clifton, NJ, USA

Obtained Grant; Magna Cum Laude

Associate in Occupational Studies, Administrative Secretary 1988

College of Westchester – White plains, NY, USA

President/Deans’ list; Achievement in Typing, Gold W Award,

Certificate of Academic Excellence, Certificate of Excellence in Spanish, Magna Cum Laude

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