Customer Service Sales Manager

Kayla Knight

**********@*****.*** 330-***-**** New Franklin, OH

SUMMARY

Revenue-driven, goal-oriented Sales Manager with over 6 years of experience in technology sales, Executive highly regarded for innovating and executing new sales programs and promotional strategies that improve overall company performance. demonstrating year-over-year improvements in sales and marketing efforts, operational, customer service ratings and team productivity. Proven ability to exceed sales quotas and grow accounts by developing and executing successful sales strategies. Excels at relationship building, account management, and closing deals. Track record of expertly managing multi-unit operations while integrating new technologies to automate and enhance the efficiency of daily functions. Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations. HIGHLIGHT

• Operations Management • Brand Development • Relationship Building

• Consultative Sales • Technology Integration • Customer Service

• Business Development • Leadership/ Coaching • Market Analysis

• Strategic Marketing • Negotiations • Training/Development PROFESSIONAL EXPERIENCE

Store Manager 06/2020–Present

Russell Cellular, Verizon Authorized Retailer, Akron, OH

• Developed new business opportunities by identifying potential clients, developing relationships with key decision makers, and closing deals.

• Negotiated contracts with customers to ensure that company objectives are met while maximizing customer satisfaction.

• Conducted regular market research, including competitor analysis, customer surveys and trend tracking for continuous improvement

• Conducted market research and analysis to identify new business opportunities.

• Maintained relationships with existing customers and developed new ones through effective account management.

• Spearheaded an incentive program that improved overall productivity by 15% among sales force employees.

• Developed marketing strategies that resulted in increased revenue growth by 20% year-over-year.

• Collaborated with marketing team to create a comprehensive lead generation campaign that increased qualified leads by 50%.

Sales Manager 03/2016–06/2020

Verizon, Verizon Authorized Retailer, Canton, OH

• Managed a team of 5 salespeople and assisted to achieve annual revenue goals and manage the day- to-day operations for assigned accounts.

• Provided technical expertise in product knowledge, pricing, delivery schedules, and contract terms & conditions to customers as needed.

• Conducted training for all new hires on company products and services, increasing product knowledge by 20%.

• Developed and implemented sales strategies to increase the number of new customers by 25%.

• Generated new leads through market research and outreach to potential customers.

• Cultivated relationships with new and existing customers to increase sales of company products and services.

• Analyzed customer data to identify trends and develop targeted sales strategies. EDUCATION

High School Diploma 2013

Lake Center Christian School, Hartville, OH

• GPA: 3.8

• Honor Roll Student, Section leader for Symphonic Band Multiple awards and scholarships for Speech and Debate.

SKILLS

• Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills.

• Maintain uncompromising focus on high-quality standards and bottom-line profit improvement.

• Out-of-the-box thinker recognized for building and leading teams that consistently achieve all quality and revenue goals.

• Effective technical and communication abilities.

• Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.

• Excel in turning under-producing employees into record-breaking team members and achieve the highest employee retention within the territory.

• Ability to produce sales targets and communicate goals to team members.

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