Service Representative Administrative Assistant

AILEEN DEVER

*** ******** ****** **** ******, NJ 08091

Phone: 856-***-**** Email: *********@*****.***

PROFESSIONAL QUALIFICATIONS

Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Billing and cash handling experience.

Experience

MAY 2019 - CURRENT

ADMINISTRATIVE ASSISTANT, VIRTUA CASTLE PROGRAM

Schedule/manage appointments for patients and therapists

Maintain billing for over 100 patients

Utilize technology/computer- based programs to manage billing/create spreadsheets

Well versed in using EPIC electronic medical records, Medicaid NJMMIS, Navinet

Provide friendly and welcoming customer service

Utilize de-escalation strategies to create a positive patient experience

Handle with Care Certified

FEBRUARY 2019 - DECEMBER 2019

customer service cashier, home depot

Ringing up customer purchases/refunds

Providing friendly and helpful service to customers

Working with computer system

SEPTEMBER 2005 - OCTOBER 2012

customer service representative, philadelphia gas company

Assisting customers with their billing needs

Understanding the financial aspects of personal billing accounts

Transmitting payments over the phone

Directing service calls and emergency service

De-escalating emergency situations

Assist in obtaining financial resources for low income families

Education

SEPTEMBER 2002 - SEPTEMBER 2003

certified dental assistant, delaware valley academy

SEPTEMBER 1998 - JUNE 2002

high school diploma, little flower high school

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