Administrative Assistant Clean Office
Resume:
Vanessa Toysehua
Phoenix, AZ *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Phoenix Strategies / Dunlap Magee - Phoenix, AZ
March 2021 to July 2021
Temporary front desk administrative assistant for Dunlap & Magee. Answers phones, take messages forward them to correct party.
Being sent on small leasing jobs where the need help or maybe short staffed but looking for something full time
Leasing Agent
Dimensions on 27th - Phoenix, AZ
May 2020 to February 2021
build rapport with the interested prospect
Scheduled tours answer questions or concerns about the property. Listen to needs and wants
Give the prospects reasons why they would rather apply with us vs another property Up sale/ Build value Get them to apply immediate
Clean office
Called on delinquent accounts
Renewals/Create lease
Microsoft word excel
Fair housing
Bluemoon, Yardi, Yieldstar, Entrada, One site
Receptionist
A1 Legal - Phoenix, AZ
November 2018 to November 2019
File clerk, receptionist
Crew Member
McDonald's - Phoenix, AZ
April 2018 to September 2018
Cashier
Leasing Agent
AJ Employment Services - Phoenix, AZ
February 2017 to February 2018
Temp. Went to different properties filling in.
Worked leads
Build rapport with the interested prospect schedule Tours Answer questions or concerns about the property.
Listen to needs and wants
Give the prospects reasons why they would rather apply with us vs another property Up sale, build value
Get them to apply immediate
Clean office
Called on delinquent accounts
Renewals / Create leases
Fair Housing
One site, Bluemoon,Yardi, Yieldstar
Outbound Sales
First American Home Buyers Protection - Phoenix, AZ December 2015 to January 2016
Outbound Renewal Representatives primary function is to make outbound calls to previous First American customers. The representatives must
clearly, accurately, professionally and consistently answer questions, overcome objectives, take every opportunity to sell and up sell a new contract and document each call.Make outbound calls to previous customers* Overcome customer objections to close sale* Process credit card payments Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction. Consistently perform
compliant wrap-ups. Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker
agreements. Keep abreast of industry, contract coverage and limits, process and procedures.* Perform other duties as assigned* NO CAP ON
COMMISSION
Home Equity/Lot Loan Collector
Ranstad Staffing/Wells Fargo - Phoenix, AZ
June 2014 to August 2015
Handling incoming collection calls, automated dialer system outgoing collection calls to delinquent customers to reach resolution of delinquent
accounts, maintain current compliance requirements needed on yearly basics and be result oriented. Taking payments by phone inbound outbound
calls
Resolution Specialist
CAVALRY PORTFOLIO SERVICES - Phoenix, AZ
July 2011 to April 2014
Collect on charged off accounts. Collect on charged off vehicles, credit and department store cards, and personal loans. Negotiate settlements and payment plans that fit company criteria as well as work for the consumer. Accounts range from 1000 up to 100,000. Skip Trace Collector 1
COLLECT CORPORATION - Phoenix, AZ
November 2010 to June 2011
Collected on 60-90 day old American Express credit card accounts, and business line of credit. Accounts ranged from 8,000 to 95,000. Brought
accounts to current status.Took check and debit payments by phone. Inbound and outbound phones, transferring calls.
Collector 3
ALLIED INTERNATIONAL CREDIT - Phoenix, AZ
May 2008 to March 2010
Collected on past due traffic violations for Phoenix Municipal Courts Brought accounts to current status or worked payment arrangements and settlements. Took check and debit payments by phone. Inbound and outbound phones, transferring calls.
Customer Service Rep
ALLIED INTERNATIONAL CREDIT - Phoenix, AZ
August 2006 to August 2007
First party collections, doing customer service and payments over the phone for people that were late paying their credit card bill. My job consists of taking inbound and outbound calls, handling bankruptcy accounts, filling out paperwork, bringing accounts current and transferring calls. Education
General Education Diploma
Carrington College - Prescott Valley, AZ
Skills
• Customer Service
• Call Center
• Telemarketing
• Outbound Sales
• Upselling
• Inside Sales
• Cold Calling
• Fair Housing regulations
• Sales
• Property leasing
• Yardi
• Marketing
• Outside Sales
• Accounting
• Property Management
• Negotiation
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Basic math
• Salesforce
• Spanish
• Bilingual
• Typing
• Windows
• English
• Interpretation
Contact this candidate