Vanessa Toysehua

Phoenix, AZ *****

adv3pg@r.postjobfree.com

+1-602-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Phoenix Strategies / Dunlap Magee - Phoenix, AZ

March 2021 to July 2021

Temporary front desk administrative assistant for Dunlap & Magee. Answers phones, take messages forward them to correct party.

Being sent on small leasing jobs where the need help or maybe short staffed but looking for something full time

Leasing Agent

Dimensions on 27th - Phoenix, AZ

May 2020 to February 2021

build rapport with the interested prospect

Scheduled tours answer questions or concerns about the property. Listen to needs and wants

Give the prospects reasons why they would rather apply with us vs another property Up sale/ Build value Get them to apply immediate

Clean office

Called on delinquent accounts

Renewals/Create lease

Microsoft word excel

Fair housing

Bluemoon, Yardi, Yieldstar, Entrada, One site

Receptionist

A1 Legal - Phoenix, AZ

November 2018 to November 2019

File clerk, receptionist

Crew Member

McDonald's - Phoenix, AZ

April 2018 to September 2018

Cashier

Leasing Agent

AJ Employment Services - Phoenix, AZ

February 2017 to February 2018

Temp. Went to different properties filling in.

Worked leads

Build rapport with the interested prospect schedule Tours Answer questions or concerns about the property.

Listen to needs and wants

Give the prospects reasons why they would rather apply with us vs another property Up sale, build value

Get them to apply immediate

Clean office

Called on delinquent accounts

Renewals / Create leases

Fair Housing

One site, Bluemoon,Yardi, Yieldstar

Outbound Sales

First American Home Buyers Protection - Phoenix, AZ December 2015 to January 2016

Outbound Renewal Representatives primary function is to make outbound calls to previous First American customers. The representatives must

clearly, accurately, professionally and consistently answer questions, overcome objectives, take every opportunity to sell and up sell a new contract and document each call.Make outbound calls to previous customers* Overcome customer objections to close sale* Process credit card payments Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction. Consistently perform

compliant wrap-ups. Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker

agreements. Keep abreast of industry, contract coverage and limits, process and procedures.* Perform other duties as assigned* NO CAP ON

COMMISSION

Home Equity/Lot Loan Collector

Ranstad Staffing/Wells Fargo - Phoenix, AZ

June 2014 to August 2015

Handling incoming collection calls, automated dialer system outgoing collection calls to delinquent customers to reach resolution of delinquent

accounts, maintain current compliance requirements needed on yearly basics and be result oriented. Taking payments by phone inbound outbound

calls

Resolution Specialist

CAVALRY PORTFOLIO SERVICES - Phoenix, AZ

July 2011 to April 2014

Collect on charged off accounts. Collect on charged off vehicles, credit and department store cards, and personal loans. Negotiate settlements and payment plans that fit company criteria as well as work for the consumer. Accounts range from 1000 up to 100,000. Skip Trace Collector 1

COLLECT CORPORATION - Phoenix, AZ

November 2010 to June 2011

Collected on 60-90 day old American Express credit card accounts, and business line of credit. Accounts ranged from 8,000 to 95,000. Brought

accounts to current status.Took check and debit payments by phone. Inbound and outbound phones, transferring calls.

Collector 3

ALLIED INTERNATIONAL CREDIT - Phoenix, AZ

May 2008 to March 2010

Collected on past due traffic violations for Phoenix Municipal Courts Brought accounts to current status or worked payment arrangements and settlements. Took check and debit payments by phone. Inbound and outbound phones, transferring calls.

Customer Service Rep

ALLIED INTERNATIONAL CREDIT - Phoenix, AZ

August 2006 to August 2007

First party collections, doing customer service and payments over the phone for people that were late paying their credit card bill. My job consists of taking inbound and outbound calls, handling bankruptcy accounts, filling out paperwork, bringing accounts current and transferring calls. Education

General Education Diploma

Carrington College - Prescott Valley, AZ

Skills

• Customer Service

• Call Center

• Telemarketing

• Outbound Sales

• Upselling

• Inside Sales

• Cold Calling

• Fair Housing regulations

• Sales

• Property leasing

• Yardi

• Marketing

• Outside Sales

• Accounting

• Property Management

• Negotiation

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Basic math

• Salesforce

• Spanish

• Bilingual

• Typing

• Windows

• English

• Interpretation

Contact this candidate