Customer Service Office Manager
Resume:
D
Lauren Davis
**********@*****.***
Wichita Falls, TX 76301
SUMMARY
Focused and dedicated insurance professional providing superior customer service. I've worked in Life insurance and mainly Medicare Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. SKILLS
Team Training and Development
Insurance Sales Strategy
Email Marketing
Clientele Development
EXPERIENCE
Licensed Insurance Agent
Wichita Falls, TX
Ehealthinsurance/ Jun 2022 to Feb 2023
Responded to customer inquiries and problems to promote great service. Researched insurance plans to find good options for clients' needs. I was the top sales agent on my team as a new agent in this field and enjoyed being able to meet my clients needs and have this new experience
I learned a lot with listening to my clients needs and built a relationship with them. If I could help them that was my pleasure, and I helped many people. Office Manager
Wichita Falls, TX
Billys Auto Repair/ Feb 2021 to Jan 2022
I started in this new industry at Billy's Auto repair after The Covid virus caused my longtime restaurant to close down. I eagerly worked as a waitress and manager. I've always loved that interaction. I then became office manager at Billy's. He was a longtime customer. My job at this establishment was to check in the customers with their vehicles and to really listen and get the details so I could help to the best of my knowledge. I Wrote tickets and ordered and obtained parts. I learned very quickly about vehicles. I made calls to every customer to inform them of the repair needed. As well as finished every sale and made sure that our customers needs were met to the fullest expectation.
Waitress Manager
Wichita Falls, TX
Oyster Bar and Grill/ Dec 2012 to Mar 2020
My goal and my love has always been to provide all my customers with a very happy moment they want to come back to.
Enforced customer service standards and resolved customer problems to uphold quality service.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Bartender
Round Rock, TX
Chili's Bar and Grill/ Apr 2008 to Jul 2012
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Displayed and retained extensive knowledge of liquors, wines and entrees. Trained new bartenders on drink preparation and upselling techniques. Collected and organized daily till totals and tips. EDUCATION AND TRAINING
Some College (No Degree)
Austin Community College
Austin, TX
CERTIFICATIONS
I am a licensed Insurance agent
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