Office Manager Customer Care
Resume:
Kenel Marcellus
Brooklyn, New York 11236
*****.*********@*****.***
************@*****.***
CAREER OBJECTIVE
To obtain a position with a company that would offer me responsibilities to perform in the fast paced environment where I can best utilize my extensive professional and academic skills.
PROFESSIONAL EXPERIENCE
Encore Car Service, Brooklyn, NY
Office Manager 2016-Present
Manage schedules, organize office functions, and oversee daily operations of office.
Served as go-to person regarding any administrative and operational related functions.
Hire, train, and on-board employees, providing initial support that expedited staff assimilation.
Create and implement new administrative systems.
Maintain office equipment & arrange any repairs or replacements.
Handle assessment and streamlining of office general expenditures.
L & M BUS CORP, Brooklyn, NY
Dispatcher 2013 to 2015
Managed customer care activities
Interacted with other terminals for solving the dispatch issues
Received and delivered reliable messages
Communicated with drivers and tracked vehicles
Reported emergencies to appropriate departments and individuals
Responded to calls from drivers whose vehicles broke down or who needed other assistance
Arrange the pick-up and delivery schedules
Directed the operations of the route drivers
MARK LIMOUSINE, Queens, NY
Radio Dispatcher 2007 to 2010
Profound knowledge of the names and general location of principal streets and buildings.
Maintain and complete a variety of activity records and reports.
Remarkable ability to operate base radio equipment, automatic switchboards, and monitoring equipment
Operate base radio and maintain radio contact with mobile units or other fixed station units on an assigned frequency.
KMPS MORTGAGE WAREHOUSE, Brooklyn, NY
Loan Consultant 2005 to 2007
Solidify contracts with local realtors, contractors, financial advisors, and other referral sources and meet all potential borrowers, and inspect all properties for requested financing.
Assemble all required documentation for processing and underwriting on each transaction, and prepare and present all related deal points to Loan Committee.
Building and developing strong internal working relationships with processing and underwriting.
Liaise between borrowers, loan officers, underwriters, and realtors or builders to maintain communications and improve processing times
Utilize automated processing software to input information from client applications and generate individual credit reports
TOP CITY CAR SERVICE, Brooklyn, NY
Radio Dispatcher 2002 to 2005
Deep knowledge of the operation of telephone, radio, computer assisted dispatch and other communications equipment.
Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
Receive telephone calls from the public and follow through by relaying information to appropriate persons for action.
Log information relating to calls received over the telephone or transmitted by radio
Scheduled and monitored work for the drivers
EDUCATION
CONNECTICUT SCHOOL OF BROADCASTING (CSB) - Long Island, NY
Certification
2016-2017
CAREERS INSTITUTE OF HEALTH AND TECHNOLOGY - Brooklyn, NY
Certification
2010 to 2011
JOHN V. LINDSAY WILDCAT ACADEMY New York, NY
High School Diploma
2001 to 2002
ADDITIONAL SKILLS
Proficient knowledge in using Adobe Audition and Adobe Premiere software
Proficient with operating equipment used for the operations of TD production and cameras
Opportunity to both Write and perform 30 and 60 second commercials for radio ads
Extensive knowledge of radio board productions;
Completed extensive hours of on camera experience and radio on-air time
Electric Engineer
Outstanding Administrative Skills
General Ledger Maintenance
Procurement, Vendor Relations
Proficient in Microsoft Office Suite
Multi-tasking* Strong ability to use computer aided dispatch system, such as Odyssey 2 Software.
Exceptional ability to communicate orally, in the English language using a telephone and radio
In-depth ability to obtain and act on information quickly and accurately.
Excellent knowledge of principles and processes for providing customer and personal services
Excellent relationship builder with success in forming strong, sustainable relationships and securing consensus among cross-functional team members for key initiatives.
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