Call Center Accounts Receivable

CYNTHIA D. DIALLO

**** ****** ****, *** **** 214-***-**** (C)

Plano, Texas 75024 *******.******@*****.***

CAREER SUMMARY

Professional Controller and financial planning & analysis manager with over 10 years managing full-charge finance department operations including cross border functional experience with Mexico and Canada. Proven leadership in diverse environments with the ability to provide clearly defined alternatives to mitigate financial risks and improve organizational performance.

CORE COMPETENCIES

Project Leadership Budget Planning & Cost Control Process Improvement

Cash Collection Financial Reporting Client Relations

Treasury Management Payroll & Benefit Administration Inventory Control

PROFESSIONAL EXPERIENCE

Bassirah Consulting International Plano, TX 2014 – Present

An International service focused trading company specializing in export trading, accounting and consulting. Seasoned professionals with over 25 years of international accounting experience.

Finance Controller

Provide companies with a complete business overview of the day to day operations and offer recommendations based on findings’ and assist management in identifying issues, sorting solutions and implementation.

Service offerings include but not limited to: End to end accounting services

Provide year end income tax filing and sales tax guidance for the company operations

Administer day to day accounting support along with cash collection/billing and cash management/treasury assistance

Sutherland Global Services Dallas Fort Worth, TX 2015 – Sept 2018

A Global company that provides a complex network of procedures by way of design thinking, domain expertise, and a deep understanding of business processes to get to the simplified solutions that work for companies – operations and their people.

Business Controller

Support BPO (Business Process Operations) / Call Center operations for the Canada region by providing timely site and / or client financial, operational and business analysis along with appropriate recommendations and solutions to ensure the business's successful attainment of its goals and objectives.

Drive the process to facilitate the preparation of the site/client annual budget as well as the ongoing forecasting requirements.

Provide performance analysis reporting to identify profitability and operational variances from original pricing assumptions.

Analyze the mix of clients and services, and recommend alternatives to drive the success and profitability.

Review and compare metric, staffing and model assumptions used to plan the business by highlighting operational risks, and assisting in the development of corrective action plans.

AEG Power Solutions USA, Inc.

A provider of product and services for turnkey solutions for solar power plants, universities and other commercial businesses. AEG had annual sales of more than $20M that were principally made up of equipment such as solar inverters, power monitoring and control systems.

Financial Director/Controller Plano, TX 2008 - 2014

Managed all accounting functions for the Dallas Division through monthly financial statements, forecasting, project planning, capital investment analysis and annual budgeting.

Managed all financial aspects for a $20M business unit that included monitoring the performance of all critical areas – sales, gross margin, expenses, productivity, balance sheet,

Lead Implementation team for system conversion to SAP.

Responsible for monthly executive reporting of results to CEO, CFO and throughout Senior Management.

Managed site payroll, 401K plan, health insurance (annual renewals & enrollment) and on-boarding process for new hires and exit process for departing employees.

Presented business unit results to product line managers and identified differences to performance expectations.

Managed and reviewed sales tax, vat tax and income tax returns for site to ensure compliance to local and state wide laws.

Celestica

An $8B global supplier of end-to-end manufacturing services and supply chain solutions.

Controller of Accounting, North America Fulfillment 2007 – 2008

Managed all general accounting functions for five accounting entities: The Executive group and manufacturing sites in Tennessee, California, Texas and Mexico. Conducted month-end closing statement preparation and corporate reporting. Managed receivables, payables and general accounting while implementing best practices within all functions.

Established a centralized accounting team in Dallas, Texas for the North American Finance Division resulting in immediate improvements in timing and accuracy of results.

Developed collection processes for slow paying key customers, bringing $20 million in receivable to 98% current without alienating customer

Successfully lead team to pass Sarbanes Oxley audit, CSA Audit and external Audits

Participated on the SAP Implementation Team

Hired, trained and developed employees assisting with accounts receivable which greatly reduced the high turnover in this position and achieved great financial results

Provided external financial auditors with quarterly reconciliation’s, test data and explanations for variances which led to the successful passing of the financial audits

Prepared and provided in-house training for excel and the Baan & SAP ERP systems

Accounting Manager/Site Controller Charlotte, NC 2004 – 2007

Managed all accounting functions for the two accounting entities resident in Charlotte.

Lead efforts to efficiently close the $100M Charlotte site with minimal loss and on schedule.

The positions listed below were held at Manufacturer’s Services Limited (MSL) in Charlotte, North Carolina. MSL was originally a spin-off of IBM and provided approx. $500M of Electronic Manufacturing Services (EMS). MSL was acquired by Celestica in 2004.

Senior Accounts receivable Analyst 2002 - 2003

Accounts Receivable Accountant 1999 - 2002

EDUCATION

Wright State University, Dayton, OH

Masters of Urban Administration, Pending

Alcorn State University, Lorman, MS

Bachelors of Business Administration, Concentration in Accounting

Must have the ability to provide analytical support for finance Lennox Residential Business Unit including, but not limited, to compiling and analyzing financial results of the company, interpreting financial reports and communicating results and operational expectations as well as making recommendations or required changes quickly. Responsible for creating and maintaining the financial planning process (budgeting, forecasting and modeling). Analyze financial and operational performance in order to spot trends and identify opportunities and risks. Create and provide project analysis and recommendations. Develop and maintain senior management level reporting providing actionable insight through in-depth analysis. Maintain and improve methodologies to evaluate business performance and profitability.

PROFESSIONAL DEVELOPMENT

New Product Implementation Team

Train the Trainer Workshop

SAP Implementation Team

Baan Implementation Team

Hyperion/Vision/Essbase Reporting System

Lean Manufacturing

ISO Quality Council

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