Mail Sorter Service Representative

Racquel Johnson

612-***-**** (C) *****************@*****.***

■ Objective:

Self-motivated looking for an opportunity to utilize my hard work ethic, friendly demeanor and organizational skills in an efficient manner for a healthcare position.

■ Core competencies include:

Analytical skills, problem solving, well-developed ability to manage multiple task/projects & deadlines simultaneously, goal setting, customer driven, team player, self-starter, motivated, organized, excellent communicator verbal & written

■ Computer Skills:

Microsoft Word and Excel, Windows 98/2000/XP, MS Outlook, Lotus Notes, Internet Explorer, Adobe Reader, Acrobat Reader, Power Point, 10-key

■ Education:

North High School Related coursework: Coursework for graduation 2010 Diploma

■ Accomplishments and Awards:

Student Council; Cheerleading; Dance Team; 3.0 GPA; 2010 Certificate for Performing Arts

■ Experiences:

October 2019- Present

Internal Revenue Services, Memphis TN- Customer Services Representative (40 Hours per week)

Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

Address wide range of issues/problems that require unique solutions;

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

Secure, analyze and protect sensitive personal and financial information;

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

April 2019-October 2019

Family Dollar, Memphis TN- Assistant Manager (30-35 Hours per week)

responsibilities include setting employee schedules,

delegating work,

hiring and training new-workers,

ensuring customer satisfaction

store productivity and prosperity.

administrative job duties

May 2017- January 2019

Honeywell, Golden Valley, MN – Order Management Analyst (40 hours per week)

Responsible for maintaining orders from customers in the internal database

Emailing with planner, logistics, and pricing teams to maintain the orders in the database

Responsible for orders of the company’s parts for well over $1M

Filling discrepancies in orders and fixing the issues to keep customers happy

Doing follow up calls and emails

Perform basic function such as determining pricing availability and search the SAP reports for incompletes

July 2016 – May 2017

Medica, Minnetonka, MN – Health Plan Specialist II (40 hours per week)

Researching enrollment and processing member transportation requests in a timely and courteous manner

Updating and confirming member's account information verifying members coverage of insurances

Answering high volume of inbound calls: Verifying members appointments as scheduled and answering questions and concerns about medical insurances and coverage

Primary contact for members to resolve service problems for claims, enrollment, billing, and pharmacy as well as interpreting contracts and explaining benefits

January 2015 – July 2016

Comcast, St. Paul, MN – Customer Experience Representative (Billing) (40 hours per week)

Responsible for accurately and confidently handling customer inquiries, calculate and communicate taxes, fees, one-time charges, and/or recurring monthly fees, explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements

Corrects discrepancies on customers' billing statements, and researches customer billing situations as necessary and when appropriate, follow established escalation procedures to expedite prompt resolution

Prepares work orders, processes payment information, and attempts to collect delinquent account balances

Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues

Promotes Comcast products and services and makes recommendations that meet customer needs

January 2014 – November 2014

PerformTel, Hopkins, MN – Customer Service Representative (40 hours per week)

Interacts with customers via telephone, inbound and outbound calls to assist with a variety of customer/clients inquiries and issues

Assists customers/clients Updating and confirming customers/clients with existing accounts to resolve service problems for claims, cancelling or placing orders

January 2014 – May 2014

Mary T. Inc., Coon Rapids, MN – Personal Care Assistance (PCA) (30 hours per week)

Assist patient(s) in their home with daily living task such as bathing, dressing, grooming, social support and transport

Prescribed exercises and activities, ambulation and with the use of special equipment, and ensure the patients takes self-administered medication

November 2013 – January 2014

FedEx Smart Post, Brooklyn Park, MN – Mail Sorter

Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages

Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales

Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.

August 2013 – October 2013

Attero, Plymouth, MN – Packager

Packaged displays in boxes or crates, label and record what is packed, inspect packaging for tears, cracks and dents, and ensuring the materials inside are packed in a way to minimize breakage during transit

Provide accurate information, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales

November 2010 – June 2013

Wal-Mart, Brooklyn Park, MN – Photo Technician/Toy Associate/Cashier/Deli Associate

Assist customers with photo center products and services: process, develop and review film, print digital photography, prints enlargements, contact prints, and transparencies; copies photographic composites for client usage in journals, exhibits, displays and educational purposes; Display and advertise photo center products; Maintains records of work performed and document photo equipment maintenance and upkeep

Stock, rotate and remove damaged or out of date merchandise as needed handled all claims and returns; Ensure that merchandise is properly labeled and priced; Set up and ensure that all displays are secured properly; Promptly clean all spills; Keep the floor clear of objects

Interacting and ringing up customers in timely manner and providing good customer service skills; Managing and balancing of the cash register; solving all cash related queries; checking for price of products and any discounts or offers; deducting the said amount from the customers; reporting discrepancies to superiors; Listen, identify, recommend products and services to help meet customer’s needs

Educate customers about the contents and cuts of various deli items and provide information regarding available deli items such as meats and cheeses; Pick and pack chosen items and ring them up in the POS system; Prepare deli products by cutting, slicing and cubing them according to provided instructions; Ascertain that display cases, counters, utensils and surrounding areas are kept clean and sanitized; Handle signage and displays of available merchandise and ensure that it is updated as needed

References available upon request

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