Front Desk Customer Service

Nakia Hardie

Jasper, AL ***** ************@*****.*** +1-205-***-****

Work Experience

Patient Services Representative

Cardiovascular Associates, Ltd.

Present

•Medical office position responsible for front office processes in the physician practice Responsibilities

•Collects co-pays and post charges.

•Charge entry and patient balance processing.

•Distributes information to patients regarding office policies, procedures, information about the practice.

•Explain and enroll patients in the patient portal.

•Coordinates available testing times and dates for diagnostic procedures

•Scheduling appointment times and dates for diagnostic procedures

•Communicates with patients to inform them of schedule changes

•Provide reminder calls of upcoming appointments

•Documents information and messages in patient files regarding appointment changes

•Documents and update patient demographics for new and existing patients

•Order and correspond with vendor regarding ordering supplies

Optician/Receptionist

Walmart - Jasper, AL

May 2013 to November 2018

•Greeting customers in a professional and friendly manner in a fast paced work environment

•Answering multiple phone lines

•Scheduling appointment for eye examinations

•Collecting insurance information for billing of exam, glasses and contact lenses

•Ensuring correct information is entered from patient demographics, HIPPA information and disclosures

•Filing patient files at the close of business

•Reconciliation of cash drawer at the close of business

Assistant Housing Choice Voucher Coordinator

Jasper Housing Authority

February 2011 to April 2017

•Hired as Maintenance Supervisor, answering calls on 500 plus tenants regarding maintenance issues

•Ordering maintenance supplies and entering inventory

•Conducting annual inventory of the office furniture and equipment

•Conducting annual inventory of maintenance inventory, ensuring reconciliation

•Submitting various contractor bids for new construction or repairs

•Keeping payroll records (sick and vacation time and calculating hours for biweekly payroll and overtime to be submitted to Executive Director

•Conducting interviews with applicants for Section 8 and public housing apartments or houses

•Reviewing data for all Section Eight Management Assessment Programs (SEMAP) in collaboration within formation technology staff

•Provided explanations regarding housing programs regulations, policies and procedures to tenants and owners

Education

Some College

Skills

•Customer service

•Cash Handling

•Retail Sales

•Cashiering

•Typing

•Time Management

•POS

•Front Desk

•Medical Office Experience

•Medical Terminology

•Medical Scheduling

•Patient Care

•Electronic Medical Records

•Insurance Verification

•Epic

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