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Annie Laure Kounta

Customer Service Representative

Brampton, Ontario, L6Z 2Z2

437-***-****

adv3ns@r.postjobfree.com

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Skills

Scheduling

Managerial skills

Product and service sales

Cold-calling

Sales Strategies

Lead prospecting

Client Service

Systems and software programs

Customer Relations

Interpersonal communication skills

Product promotions

Problem solving strength

Work History

Sales Coordinator

District Hospital Zoétélé, Ebolowa, Cameroon

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Kept detailed records of sales and customer information in software, updating database regularly to maintain top-notch service.

• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

• Improved productivity by increasing customer communication and responding to feedback.

2018-06 - 2023-03

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• Presented pharmaceutical products during retail trade shows to increase market share and make connections with potential customers.

• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.

• Prepared pricing strategies for current customers to enhance sales and increase profitability.

• Compiled client profiles and entered information into operating system.

• Created documents recommended courses of actions to assist upper management in complex decision-making issues.

Sales Associate

La Jouvence Pharmacy, Yaoundé, Cameroon

• Provided positive first impressions to welcome existing, new, and potential customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Helped customers locate products and checked store system for merchandise at other sites.

• Solved customer challenges by offering relevant products and services.

• Answered customer questions about sizing, accessories, and merchandise care.

• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Managed returns, exchanges and refunds in accordance with store policy.

• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Built relationships with customers and community to promote long term business growth.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Recorded accurate and efficient records in customer database.

• Developed, maintained and utilized diverse client base. Education

Master of Science: Pharmaceutical Sciences

Faculty of Medicine and Biomedical Sciences - Yaoundé, Cameroon Software

MS Excel

MS Outlook

2015-04 - 2018-06

2008-10 - 2018-10

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MS Word

MS Powerpoint

MS Windows

Languages

English

French

Interests

Communication

Research

Reading

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