Correctional Officer Customer Service

Janee Morrison

Dependable Inbound/Outbound Collection/Customer Service Specialist

Huntsville, TX 77320

*************************@***********.***

+1-936-***-****

Successful at meeting high productivity, quality and performance standards; efficient and competent professional

Work Experience

Sr. Early Stage Collector

Santander Bank - Reading, PA

April 2008 to April 2017

• Negotiated to collect balance in full in mortgages,credit cards, lines of credit, car loans,overdrawn bank accounts

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

• Processed payments and applied to customer balances

• Achieved performance goals on consistent basis

Sr. Auditor

Santander Bank - Reading, PA

February 2002 to April 2004

• Audited closed mortgages for Secondary Marketing

• Contacted Title Companies, Brokers, Lawyers, Client/Customer

Education

Doctor of Medicine in Obstetrics and Gynecology

Reading Hospital School of Health Sciences - Wyomissing, PA

August 2016 to June 2017

Bachelor's degree in Computer Science

Harvard University - Cambridge, MA

June 2015 to September 2016

Skills

• Customer needs assessments

• Customer trend analysis

• Customer service

• Java

• Computer Science

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