Salesforce, Salesforce Lightening, Microsoft TMG, Microsoft Excel

John Randolph Wathen Email: **********@*****.***

**** *. ******* ***. #*** Cell#: 214-***-****

Dallas, Texas 75206-7549

SUMMARY: 20 years plus of World-Class Customer Service, Sales Support, Business Development and Telemarketing Solutions for Commercial clients in both the USA and Canada. Industry Areas include: Insurance Policies, Roofing Construction, Bottled Water & Machines, Jewelry Repair Sales, and Online Castle Travel Sales.

PROFESSIONAL WORK EXPERIENCE:

Tata Consultancy Services, Plano, TX (Remote) (April 2022-Dec. 2022)

Customer Service Representative

Maintained expert knowledge in Index Universal Life Policies to best help customer questions regarding insurance protection plans

Fielded 40 to 50 calls per day

Artesian Bottleless Water, Grand Prairie, TX (Dec. 2020-March 2022)

Business Development Representative

Generated new leads for Account Executives to showcase state-of-the-art water coolers for medium-sized businesses operating in the northern region of Texas

Expanded the range of leasing agreements by 17%

Centimark Corporation, Carrollton, TX (Oct. 2007–August 2020)

Sr. Telemarketing Representative

Cold-called 90 prospective clients per day about commercial roofing and flooring services

Led western half of the USA in obtaining 26 to 28 bids per month

Generated 15 to 17 million USD worth of revenue to date from converting bids to proposals to sales

Achieved third highest ranking in telemarketing sales nationwide for the company in 2018 with 2.8 million in sales.

Produced almost $91,000,000.00 in proposals from 2007 to 2020

COMPUTER SKILLS: Salesforce, Salesforce Lightening, Microsoft TMG, Microsoft Excel; Google Sheets, Calabrio Call Recording Software, Drysign eSignature Software

PROFESSIONAL DEVELOPMENT: (2021-Present)

President of the Castle Field Research and Advertising Team

at https://worldcastlevacations.com – responsible for developing client leads and

meeting monthly, quarterly, and annual goals.

EDUCATION:

Bachelor of Arts (BA) in Cultural Anthropology

University of Arkansas at Fayetteville

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