Service Representative Administrative Assistant
Resume:
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CONTACT
No, Virginia *****
***********@*****.***
SKILLS
Staffing management ability Extensive ER experience
Proven patience and self-discipline Proficient in
Microsoft Works
Motivation techniques specialist Telecommunication
Confident public speaker ICD-9, ICD-10 CPT procedures
Conflict resolution Medical Terminology
Customer Relations
Healthcare billing proficiency
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
WORK HISTORY
October 2018 - June 2022
Customer Service Representative II Quest Diagnostics, Roanoke, VA
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
June 2006 - August 2013
Preceptor/Certified Hemodialysis Technician North Roanoke Dialysis
Evaluated patient care procedural changes for effectiveness
Read and recorded temperature, pulse and respiration
Observed and documented patient status and reported patient complaints to the case manager
Completed and submitted clinical documentation in accordance with agency guidelines
Support duties for diagnostic and technical treatment procedures
ICD-9 coding, procedures including HCPS also Medicare billing
Assisted with adequate nutrition and fluid intake
Carefully selected, developed and retained qualified staff, as well as train new staff annually
Process each patient treatment
Enroll new patients in programs.
September 1999 - August 2013
Team Leader/Preceptor/Phlebotomist American Red Cross
Obtained information by contacting appropriate personnel or patients
Scanned incoming documentation
Typed medical orders for procedures and laboratory tests
ICD-9 coding, CPT procedures
Private donation for patients, requiring surgery.
September 1990 - June 1999
Administrative Assistant Manpower Temporary Services
Typed medical orders for procedures and laboratory tests
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Designed electronic file systems and maintained electronic and paper files
Verified information
ICD-9, CPT procedures as ordered.
June 1987 - June 1990
Administrative Assistant Berglund Body Works
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Designed electronic Obtained relevant evidence and information regarding suspicious claims Reduced loss ratios through fair and prompt processing of managed accounts payable for an organization of personnel claims
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
August 1982 - June 1987
Clinical Assistant Roanoke Memorial Hospital
Collected pertinent information from the patient, family and friends, medical records and prescriptions
Completed all mandatory education and training classes
Initiated plans of care based on patient assessments
Maintained a state of readiness and alertness for all assignments
Charting charges, using ICD-9, including CPT procedures.
EDUCATION
2018
Health Information Management/Health Records Coding AAPC
Virginia Western Community College, Roanoke, VA, USA
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SYLVIA JEFFERIES
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