Customer Service Executive Officer

Riaz-ul-Haq

Kitchener, ON **.******@*****.*** 226-***-****

PROFILE

Experience in public administration, client services, service providers with human service organizations in an executive professional environment

Executive Commonwealth Masters in Public Administration (Executive COL. MPA) in collaboration with Commonwealth learning of Canada

Proficient in Google Apps/ Microsoft Office

Proficient in office administrative practices and procedures in a professional executive office

Excellent administrative skills for organizing & managing meetings, sponsored social events, meetings, logistics and catering in an incredibly fast- paced professional environment

Strong ability to triage and manage correspondence, track & maintain records, preparing, distribution of the reports and official communications

Demonstrable ability to correlate various documents by giving due attention to detail to ensure information accuracy

Strongly focused and goal oriented and possess a high level of commitment and dedication to the role and team

Excellent coordination & collaboration skills in liaising with other colleagues

Strong organizational, time management, analytical and problem solving skills

Well developed and excellent inter personal, communication skills both verbal and written to communicate effectively at all levels of the organization

Team leader and team player and work well under pressure with minimal supervision

Competent in English, urdu, hindi and Punjabi languages effectively

Valid Ontario G Class license with good driving record

Canadian citizen and authorized to work for any organization in Canada on long-term basis

VOLUNTEER EXPERIENCE:

Canadian Blood Services Jan.2023- Present

Waterloo Region

Greeting donors, make conversation, and accompany them throughout their donation process.

Providing post donation care and dissemination of the important information on blood donation.

Participating in capacity building initiatives on blood donation.

Emergency Management Volunteer (EMV) 2020- 2023

Canadian Red Cross (CRC)

Attending all the administrative and operational planning meetings for emergency response and COVID preparedness and response.

Participated in all the capacity building initiatives for the volunteers, new comers and community members.

Affiliated with ACCESS Employment, North York- Toronto in Health Care Dec.2019

Connectors Program and completed a 6 weeks full time training program in

Clinical care administration

Selected as CARIZON Ambassador for their community based support programs July. 2019

WORK HISTORY

Epidemic Prevention and Control (EPC) Roster of Specialists 10/2020-04/2021

Canadian Red Cross

Completed all the mandatory trainings and safety protocols to accomplish the role of specialist.

Capacity building of the volunteers on prevention and control of COVID 19.

Participated in COVID 19 Screening Initiatives on Public Health Guidelines.

Administrator 07/2013- 12/ 2019

Network of Disaster Management Practitioners (NDMP) Pvt. Ltd., Islamabad Pakistan

As an Administrator, supported the Board of Directors & the Chief Executive Officer in all administrative functions.

Key accomplishments were:

Prepared agendas, briefings, presentations and meeting notes

Drafted and responded to email communication on executive behalf

Assisted the Chief Executive Officer in organizing various stakeholder’s meetings, event planning and its execution

Provided compiling & editing support for a variety of confidential documents

Prepared various reports including financial reporting and present at different forum

Coordinator Community Based Health 10/2004- 06/2013

Pakistan Red Crescent Society, National Headquarters

As Coordinator for Community Based Health, I executed the following

Event planning, execution and celebration of various world health and safety days in collaboration with head of the organization.

Prepared presentations & material for Board of Director’s meetings

Assist with expenses, book keeping and financial filings

Regular report writing both narrative and financial

EDUCATION

Strategic and Operational Planning in the Not-For-Profit Sector 2020

Conestoga College- Waterloo ON

Certificate in Clinical Care Administration from ACCESS Employment, Ontario 2019

Executive Common Wealth Mater in Public Administration 2013

In collaboration with Commonwealth Learning of Canada

Equivalent to Masters in Ontario as assessed by ICAS, Canada

Professional Diploma in Occupational Health, Safety & Environment 2006

National University of Science and Technology (NUST)

Certificate in Information Technology 1999

(Microsoft office, internet, E. mail, Outlook etc.)

TRAININGS

Customer Service Excellence 2023

VPI Working Solutions/ Employment Ontario

Participated in Leadership Development Training as Bridging Resources 2019

From KW Counseling

Completed Male Allies Program Training from Sexual Assault Support Center 2019

(SASC), Kitchener/ Waterloo Region

Certificate of completion “Worker health and Safety Awareness in 4 Steps” from 2018

Ministry of Labor, Ontario

Completed PMER- “Planning, Monitoring, Evaluation and Reporting” training 2012

Being organized by International Committee of Red Cross (ICRC)

Strategic Planning Workshop by American Red Cross (ARC) 2008

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