Monica Williams

North Augusta, SC *****

adv3lp@r.postjobfree.com

+1-706-***-****

Willing to relocate to: Augusta, GA - Charleston, SC - Aiken, SC Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Electrolux North America - SPR - Augusta, GA

October 2019 to Present

Assist customer calling in with issues with their Appliances, ordering accessories, parts or Extended warranties for their Appliances. I also did rescheduling and setting up deliveries for appliances with our Home Depot customers.

Merchandising service technician

Lowe's

Present

Service bay's, build displays, and set products and merchandise according to corporate standards. Inventory Specialist/Auditor

RGIS - Augusta, GA

June 2017 to August 2019

conduct inventory at several establishments and business. Customer Service Representative/ cashier

Greg's gas plus - North Augusta, SC

April 2012 to December 2016

Greet and assist customers in a fast and friendly manner. Assist and cash customers out as they make purchases. I also prepared foods, checked vendors in and out, and maintained a neat and clean work environment.

inventory control

Walmart - North Augusta, SC

June 2010 to January 2012

My job was to scan merchandise in as it came of the truck. Keep stockroom in order, neat and clean. Scan merchandise out to keep the shelves in the store stocked. Scan merchandise back in that was not stocked on shelves.

Packer/Inspector

Urbanoutfitters - Trenton, SC

March 2009 to April 2010

Inspect the merchandise for damages and make sure it's what the customer ordered. Package the order and get it ready for shipping.

Cashier/Customer Service

SS Truck stop - North Augusta, SC

February 2005 to December 2008

Provide fast and friendly service to truck drivers as well as other customers. Managed night shift for two years. Checked vendors in and assisted in ordering what was needed for the store. Worked one on one with management to provide the services we needed to keep the store running smoothly. Cashier/Customer Service

Four Seasons - North Augusta, SC

November 2004 to February 2005

Provided friendly customer service. Checked vendors in and out .Keep shelves and cooler stocked. Kept store, restrooms and parking lot cleaned and well maintained. Toddler Lead Teacher and after school program teacher A Child's World - Hephzibah, GA

March 2000 to April 2004

Provided care for and taught toddler kids. Worked with children in the after school program.Also worked with infants during my employment with a child's world. Education

Medical Assistant

Virginia College - Augusta, GA

2012 to 2014

High school diploma or GED

Skills

• Call Center

• CSR

• Customer Care

• Customer Service

• Customer Support

• Microsoft Office, (4 years)

• Shipping & Receiving (7 years)

• Inventory Control (7 years)

• Microsoft Excel

• Warehouse management system

• Warehouse experience

• Microsoft Powerpoint

• Human resources

• Merchandising

• Childcare

• Toddler Care

• Experience with Children

• Technical support

• Typing

• English

• SAP

• Service Technician Experience

• Teaching

• Communication skills

Certifications and Licenses

CPR and Firstaid

June 2013 to June 2015

Driver's License

Additional Information

Personable and dedicated Customer Service Representative with extensive experience in customer service interface and over the phone. Diligent in customer support and strong aptitude for working with little supervision in remote environments. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

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