Customer Service Team Member

Melissa Wiltshire

Phone: 812-***-****

Email: **********@*****.***

PROFILE

Fast learning professional with 7 years of experience, excellent communication skills, and attention to detail. EDUCATION

Graduated Carmi- White County High School in 2002

GPA: 3.7

PROFESSIONAL EXPERIENCE

Meijer March 2018-April 2019

Cashier-customer service team member

Delivered efficient and friendly customer service, scoring well on weekly audits

Quickly assessed and problem-solved in stressful and challenging situations to ensure client satisfaction.

Maintained exceptional speed and friendliness to the clientele by following company guidelines and policies.

Supervised new hires

Certified Trainer

Received a promotion from cashier to certified service desk to train and motivate all new cashiers.

Reviewed and recommended new hires for permanent positions.

Accurately executed cash handling, including the shift change drawers.

Effectively tracked and monitored inventory, including the cleaning of drink machines.

Self-managed a full service customer service desk. Walgreens Sept 2016-Janurary 2018

Designated Hitter

Received a promotion from cashier to certified photo lab

Unloaded trucks and put away inventory both on the floor and in the pharmacy.

Self-managed a full service photo department led group meetings.

Provided excellent shopping experience by assisting customers in locating their day-to-day needs Toyota Motors Manufacturing Indiana October 2011- Dec 2015 Team Member

Worked in the weld shop setting, sorting, and maintaining large parts

Filled in for other areas as manpower required and was always excited to learn new jobs in the shop.

Accurately executed an 84 second tact time while maintaining safety, including doing our 5 S duties while robots were being serviced.

Effectively tracked and monitored inventory, including stocking the parts, changing the welding tips while paying great detail to safety protocols and other team members around the area.

Self-managed my direct area, kept parts supplied, and neatly organized.

Performed daily checks on the robots to make sure they were clear of debris and in good working order COMPUTER SKILLS

Proficient in Microsoft Word

Professional in email communication

Fast learner

Expert, composed multitasker

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