Customer Service Warehouse Manager
Resume:
Alice M. Lamy
Wentworth, NH ***82
Work 603-***-****
Cell 603-***-****
Email: ************@*****.***
QUALIFICATIONS SUMMARY
Remarkably astute, analytical, and innovative professional, with many years of comprehensive global leadership and experience in the areas of procurement operations, purchasing, global sourcing, supply chain management, quality assurance, customer service, customer problem resolution and satisfaction, as well as Manufacturing Management. Adept in growth management strategies, with capability in leading and managing cross-functional teams, projects, and missions simultaneously toward fulfillment of organizational goals.
Experienced, result-oriented, purchasing professional with exceptional abilities in building and developing strong relationships with customers, vendors and internal teams. Track record of significant achievements to include reducing costs, improving sales and profits, and developing and improving purchasing programs to meet customer requirements and corporate objectives Equipped with in-depth knowledge of applicable rules and regulations pertaining to purchasing policies and procedures; built, placed and maintained quality inspections and reporting on incoming supplies and materials. While maintaining an inventory level keeping with Lean policies and principals. Effective in developing performance-based, low-cost solutions through aggressive negotiation with new and existing suppliers.
Recognized for the ability to incorporate innovative management techniques that led to successful improvements in business practices and significant increase in productivity and company revenue profit.
Armed with a proven ability in coordinating project schedules and monitoring timelines, combined with significant background in developing plans and strategies.
• Direct purchasing operations and staff, supervising procurement of total company purchases.
• Developed source agreements that contributed to increased profits by standardizing contracts and improving purchasing programs.
• Negotiate long-term agreements and programs with key vendors, generating $150K in annual savings.
• Sound project management and crol skills.
• Advanced negotiating, counselor selling, people impact sensitivity and communication skills.
• Well versed in inventory management and control systems, keeping with Lean practices and principals
• Excellent knowledge base skills in scheduling, forecasting and meeting organizational time and constraint requirements.
Material Planner Freudenberg NOK. 2022-Present
Manage, direct and coordinate the material procurement, storage of raw material (Kanban), finish goods and coordinate with shipping. Manage associates in shipping and receiving. Manages physical inventory and coordinates with customer service. MRP management of Material Master, BOM set-up, production data accuracy, invoicing, customer surcharges, sample orders, ERP, etc. KPI initiatives, MTS/MTO strategies, 5S and safety standards. Performs special project tasks and analysis.
Purchasing Manager Speare Memorial Hospital 2017 - 2021 Coordinates the functions and activities of purchasing, mailroom, courier, and general stores for Hospital and all off site facilities. Routinely processes purchase orders (POs) for facility supplies and equipment for both stock and non-stock items. Follows-up on all purchase transactions until the item is received, accepted and invoice processed for payment, while practicing sound financial management, assures that the correct item for the quality required is delivered as required. Responsibilities include developing purchasing strategies, maintaining positive relationships with suppliers, coordinating with internal teams regarding their supply needs, and overseeing the purchasing team in their daily activities. Coordinates the purchasing activity log for all Capital equipment. Assists in development of the organization/s annual Capital budget. Proficient computer skills in PeopleSoft and currently training in Meditech. High level participation is Group Purchasing Organization (GPO), seeking cost savings through product standardization.
• 2021 Spirit of Achievement Award
Spirit of Achievement Award is given to an employee or team who best exemplifies the spirit of achievement and determination.
Purchasing/Warehouse Manager Rochester Shoe Tree 2006 – 2017 Provided expert oversight and supervision of the Warehouse and Purchasing departments. Oversaw the preparation and presentation of reports concerning ongoing inventory and procurement issues. Took charge of analyzing internationally sourced items to maintain proper inventory and kanban levels.
Managed and ensured monitoring of freight costs for calculation of landed and total costs of goods. Gathered and documented all credit and replacement orders submitted by clients in a timely manner; created and implemented new ways to track and maintain these claims. Distribution Center Manager Rochester Shoe Tree 2000 – 2006 As the Distribution Center Manager, I had the overall responsibility for managing and coordinating all warehouse activities on a daily basis. I am an energetic, hands-on, floor manager, who is comfortable being directly engaged with the operations at all times, as well as having the capability of independently directing the activities of a stand-alone operation. Dynamic, proven leader with the ability to effectively motivate staff Operate hands-on with associates at all levels
Ensure the adherence to standard operating systems and procedures for operating and managing the physical facility, equipment, and products in a safe and profitable manner. Plan, direct and implement warehouse operations and administrative support to meet prescribed productivity and service goals.
Operate in compliance with federal, state and local statutes. Apply sound communication and motivational techniques, create programs to supervise, counsel, and develop the staff
Hold management and staff meetings to organize warehouse activities Develop, recommend and manage an annual operating budget Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assist in the establishment of internal and external customer service standards for all accounts and communicate these standards to all personnel.
Experience in a small parcel pick/pack/UPS shipping operation system Proficient computer skills (MS Office Excel and Word). Experience with MRP and Lean Practices
Justify and procure capital equipment required to assure efficient operations and meet company profit goals
Develop suitable 5’s programs for maintaining company standards of sanitation, maintenance, security, housekeeping, and safety of equipment and facilities in a manner that assures their most efficient operation
Excellent leadership and people skills; good communications skills, and the ability to work in a dynamic business environment.
Experience in promoting / executing / emphasizing a safe working environment. IATA and SQG certified in shipping Hazardous products and Hazardous/Non-Hazardous waste EDUCATION AND PROFESSIONAL TRAINING
1977 – 1983 Newfound Memorial High School Bristol NH College Preparatory Classes
1984 – 1985 Plymouth State College Plymouth NH
Accounting/Business Management
References
Sylvia Wallace Rumney NH 603-***-**** Maria Finitsis Groton NH 603-***-****
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