Paula Castro

Administration Assistant

Bronx, NY 10456

adv3ky@r.postjobfree.com

*** -***-****

Experienced in the Health Service and Administrative Support sector. Bilingual: Speak, read and write Spanish. Competent in Microsoft Word, Excel, Outlook and PowerPoint. Able to type 40 wpm. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Administration Assistant / Process Server

Wolters Kluwer - NY, NY 10005

Nov 2021 - Oct 2022

● Provide daily general office activities (Copying, Faxing, Filing and Emailing)

● Data entering on Microsoft clients information.

● Preparing over 200 documents daily and Processing Mail ( Traceable mail, Non Traceable mail and Process mail.

● Cleaned scanners, printers, and work area daily.

● Filing documents and Discarding unneccessary documents. Office Assistant

FEGS Home Attendant Services, Inc - Bronx, NY

June 2021 to Oct 2021

• Provide general office activities (Copying, Faxing, Filing and Emailing)

• Data entering on Microsoft, HR Programs, Excel and Client Reports.

• Provide high volume phone calls.

• Update employee and patient information.

• Collected employees and clients documents.

• Assist with company meetings.

Administrative Assistant

Communilife (Respite Program) - Bronx, NY

December 2020 to March 2021

• Provided all general office activities (Copying, Filing, Faxing, Emailing)

• Provided many work on Excel, Microsoft Word, Respite site.

• Answered high volume phone calls.

• Handled petty cash and metrocard distribution to employees and clients.

• Responsible for managing all the programs, Entered data, updated patient information and classified information.

• Arrange all filing systems.

• Help arrange employee weekly meetings.

• Worked in many locations ( Safe haven, Lenox and the Main Office.) Sales Agent/ Assistant manager

TWIN AMERICA - Manhattan, NY

August 2017 to March 2020

• Supervised cashiers and register transactions

• Sold tour tickets and special passes for attractions all over N.Y. I also sell Broadway shows, day trips and companies bus tours. and more

• Supervised floor sales

• Identified sales opportunities and acted on leads

• Answered product and service related questions

• Made outbound calls to prospective customers

• Set up sales appointments with clients and customers

• performed general visiting office activities. (filing,typing, emailing, printing, scanning and faxing and sorting information.

• Answering high volume calls.

Tax Preparer/ Assist Manager

Liberty Tax

January 2017 to March 2017

• Prepared tax returns for people with ( W2, SSI, Self Employment, Amendments) • Helped Self Employed individuals to maintain a logbook for their business

• Assisted customers with their Audits

• Distributed people refunds from the IRS and the State Refunds

• Maintained a suitable working environment

• Calculated the expenses to be billed to each client for the services provided • Performed general office activities, high volume phone calls, processing mail • Sorted and classified information according to guidelines, such as content and purpose Intern

New York State Division of Human Rights

October 2016 to December 2016

• Verifying various documents for the legal records management unit

• Entering case information into the legal information system

• Calculated the expenses to be billed to each client for the services provided • Scanned and read incoming materials to determine how and where they should be filed • Entered data, such as file numbers, new or updated information

• Performed general office activities, high volume phone calls, processing mail • Sorted and classified information according to guidelines, such as content and purpose Volunteer Teacher Assistant

Benjamin Franklin School P.S

December 2014 to April 2015

• Assisted the teacher with maintaining a suitable environment in class for students • Assisted the teacher with making sure students follow the rules in class

• Assisted students with class work

Self Employed

Childcare

August 2008 to November 2014

• Maintain a suitable child care environment in my personal home

• Prepared meals for children

• Entertained children

File Clerk

Gerber & Gerber Attorneys at Law

July 2008 to August 2008

• Performed general office activities, high volume phone calls

• Assisted clients to their location

• Maintained a suitable working environment

Education

Associate's Degree in Healthcare Administration

University of Phoenix

2013

Certification in Computer literacy

SUNY North Bronx Career Counseling and Outreach Center 2005 Skills

• Tax Experience

• Records Management

• Outbound Sales

• Computer Literacy

• Administrative Experience

• Front desk

• Customer service

• Microsoft Office

• Childcare

• Office experience

• Data Entry

• English

• Telemarketing

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