Property Manager Customer Service

SUMMARY OF QUALIFICATIONS

Highly experienced construction professional with a proven track record of successfully managing and completing complex construction projects. Skilled in project management, budgeting, and cost control. Strong leadership abilities and ability to work well in a team-oriented environment.

20+ years of progressive experience in property, food services, and retail management and operations

In-depth knowledge of both commercial, residential, and mixed-use properties

Ability to maintain and repair a range of restaurant and building equipment

Areas of expertise include fiscal management and liaising with vendors/contractors

Excellent interpersonal, customer service, leadership, and problem-solving skills

Project management

Budgeting and cost control

Construction safety

Leadership and team management

Strong communication and negotiation abilities

RELEVANT EXPERIENCE

Saratoga Corporation Brooklyn, NY

Facilities Manager/ Construction Project Manager /Property Manager/ Plumber March 2009 -2020

Oversee daily facilities operations of 15 commercial and residential properties

Manage preparation of original, renewal, termination leases, implementation terminations, and coordinate move-ins and outs

Successfully managed the renovation and expansion of a 2-story building into a 4-story building, completing the project on time and within budget.

Led a team of 15 construction workers and subcontractors, ensuring that all safety and quality standards were met.

Worked closely with architects and engineers to ensure that all design specifications were followed, resulting in a high-quality end product.

Managed project budget and cost control, implementing cost-saving measures and identifying opportunities for cost reduction.

Interacted with clients and stakeholders throughout the construction process, building strong relationships and ensuring customer satisfaction.

Prepare or revise and execute company policies and protocols for building operations

Ensure timely completion of projects, monitor project progress, and resolve conflict/delays

Coordinate with architects and contractors to ensure project completion, compliance with building code, and resolve bottlenecks

Identify and implement strategies to improve efficiency such as reducing building-related repair time from 21 days to 9 days Identify and implement strategies to improve efficiency such as reducing building-related repair time from 21 days to 9 days

Apply for insurance, reply to workman’s comp audits, and ensure compliance for necessary construction work permits.

Install sprinklers, heating systems, gas rough in, vents, water supply, and drain system.

Install, repair, and maintain sinks, tubs, toilets, and water heaters

Install, maintain, repair or alteration of plumbing and heating systems in residential and mixed-use buildings

Document and communicate all plumbing activity

Communicate and explain any plumbing issues which need escalation

Notable projects

Complete renovation of two 12 unit buildings. Replaced electrical, plumbing, heating, roofing and completely renovated all units.

Conversion of two story two unit building to four story eight units.

Complete rehab of three story building destroyed by fire.

Construction and planning of three story building.

Boiler replacement of 16 unit building.

EDUCATION

New York City College of Technology, City University of New York; Brooklyn, NY

Associates of Mechanical Engineering (Spring 2021)

APPLICATIONS Word, Excel, PowerPoint, CAD, Revit, MATLAB, Fusion 360, OSHA 30

HONORS Dean’s List

LANGUAGES Fluent (Yemeni) Arabic speakers

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