Package Handler Customer Service
Resume:
Fatima Miller
Mebane NC *****
Telephone: 743-***-****
E-mail: ****************@*****.***
Customer Service
Strive to exceed customer/ employer expectations by delivering great service. Maintain customer centricity in all initiatives and interactions, always putting the customer first by offering an award-winning record of accomplishment of customer care excellence within high-volume environments that include…
Education: certifications, licensure, and achievements.
Northern High School July 2020.
CPR Trained, First Aid and Medical Certified.
Computer experience in Microsoft word, Excel, and power point.
Key Skills
Customer Service
Troubleshooting/ Problem Solving
Compliant Handling
Retail/sales
Reports & Documentation
MS Office/Excel/Windows
Cashier
Environmental Services
Work Experience:
Securitas Security Service Chapel Hill, NC Aug-2021 present
Communicates effectively via two-way radio, computer, email, telephone.
Verbal communication with law enforcement agencies, staff members and visitors
Maintain a working knowledge of emergency codes, policy and response procedures.
Responds appropriately and in a timely manner to any and all emergency situations as well as activated security alarms.
Investigations and incident report writing complete trespass, intervention and use of force reports with complete narrative into the departmental records management system.
Takes custody of items found, secure them properly and attempts to return property.
Patrol submits daily activity logs/reports before the end of the shift unless approved otherwise by the supervisor.
Acknowledgeable of the security sensitive areas identified in the security Mg plan and patrol area policy.
Control visitor entry as appropriate into the buildings and after hour screens for authorizations.
Escort employees and visitors to parking areas provide after hour access to secured areas for authorized personnel.
Patrols assigned area and properly documents/reports security or safety hazards. Locks/unlocks designated doors.
Interacts with personnel in patrol areas and challenges all suspicious persons encountered.
Completes/documents the required number of patrols as specified by the Shift Lieutenant or Sergeant. Intervenes and redirects persons observed to be in violation.
Traffic Control Conducts parking surveys when requested or required. Enforces applicable parking regulations. Initiates towing of vehicles as required.
Restaurant Depot Durham, NC December-2020 – August 2021
Greet customers
Find out the customer's needs
Recommend, select, and help locate the right merchandise
Describe a product's features and benefits
Demonstrate use and operation of the product
Answer customer queries regarding the store and the merchandise
Make suggestions and encourage purchase of products
Stock and sort merchandise
Cashier
Housekeeping
Balance register
FedEx package handler Durham NC, October 2019- Aug-2020
Responsible for receiving, sorting and distributing goods.
Load and unload trailers.
Coordinate material transfers
Stock areas with low materials.
Ship and unpack orders when instructed.
Create and maintain safe work environment.
Stack and palletize products according to facility specification.
Assist machine operators with hand signals on where to move large packages from pallets area to loading bay.
Identify product codes and sku numbers against invoice manifest.
Move merchandise from pick slot to conveyor area.
Tag pallets with the correct identification number.
Notify Supervisor of defective products or damage packages
Amazon warehouse stowing, Raleigh Nc
Picking and scanning and placing items into storage shelves in a fast and efficient manner
Maintaining a minimum rate of scanning putting away items around 460 items an hour
Keeping items in the storage bins organized
Keeping the work station organized and clutter free
following proper safety protocols
placing scanned items into the correct size shelves/slots for storage
Apex tools group picker/packer Apex nc, November 2020-march 2022
Perform all tasks associated with the proper operation of zones designated for picking and packaging product for shipment
Receive and make labels and boxes based on zone
Keep products separated, organized and in good condition
Monitor product quality frequently
Follow safety regulations
Ability to use RF scanner
Move and lift up to 50 pounds of product as needed
Move boxes to correct designated zones
Order additional product from other locations when stock is low
Using basic mathematics to determine the appropriate number of picks
Build packaging based on product sized
Verify product number to the stock keeping unit label
Beyond Care Management Raleigh, NC March 2018 –October-2019
Welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen, and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort, and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Contact this candidate