Fatima Miller

**** ******** **

Mebane NC *****

Telephone: 743-***-****

E-mail: adv3km@r.postjobfree.com

Customer Service

Strive to exceed customer/ employer expectations by delivering great service. Maintain customer centricity in all initiatives and interactions, always putting the customer first by offering an award-winning record of accomplishment of customer care excellence within high-volume environments that include…

Education: certifications, licensure, and achievements.

Northern High School July 2020.

CPR Trained, First Aid and Medical Certified.

Computer experience in Microsoft word, Excel, and power point.

Key Skills

Customer Service

Troubleshooting/ Problem Solving

Compliant Handling

Retail/sales

Reports & Documentation

MS Office/Excel/Windows

Cashier

Environmental Services

Work Experience:

Securitas Security Service Chapel Hill, NC Aug-2021 present

Communicates effectively via two-way radio, computer, email, telephone.

Verbal communication with law enforcement agencies, staff members and visitors

Maintain a working knowledge of emergency codes, policy and response procedures.

Responds appropriately and in a timely manner to any and all emergency situations as well as activated security alarms.

Investigations and incident report writing complete trespass, intervention and use of force reports with complete narrative into the departmental records management system.

Takes custody of items found, secure them properly and attempts to return property.

Patrol submits daily activity logs/reports before the end of the shift unless approved otherwise by the supervisor.

Acknowledgeable of the security sensitive areas identified in the security Mg plan and patrol area policy.

Control visitor entry as appropriate into the buildings and after hour screens for authorizations.

Escort employees and visitors to parking areas provide after hour access to secured areas for authorized personnel.

Patrols assigned area and properly documents/reports security or safety hazards. Locks/unlocks designated doors.

Interacts with personnel in patrol areas and challenges all suspicious persons encountered.

Completes/documents the required number of patrols as specified by the Shift Lieutenant or Sergeant. Intervenes and redirects persons observed to be in violation.

Traffic Control Conducts parking surveys when requested or required. Enforces applicable parking regulations. Initiates towing of vehicles as required.

Restaurant Depot Durham, NC December-2020 – August 2021

Greet customers

Find out the customer's needs

Recommend, select, and help locate the right merchandise

Describe a product's features and benefits

Demonstrate use and operation of the product

Answer customer queries regarding the store and the merchandise

Make suggestions and encourage purchase of products

Stock and sort merchandise

Cashier

Housekeeping

Balance register

FedEx package handler Durham NC, October 2019- Aug-2020

Responsible for receiving, sorting and distributing goods.

Load and unload trailers.

Coordinate material transfers

Stock areas with low materials.

Ship and unpack orders when instructed.

Create and maintain safe work environment.

Stack and palletize products according to facility specification.

Assist machine operators with hand signals on where to move large packages from pallets area to loading bay.

Identify product codes and sku numbers against invoice manifest.

Move merchandise from pick slot to conveyor area.

Tag pallets with the correct identification number.

Notify Supervisor of defective products or damage packages

Amazon warehouse stowing, Raleigh Nc

Picking and scanning and placing items into storage shelves in a fast and efficient manner

Maintaining a minimum rate of scanning putting away items around 460 items an hour

Keeping items in the storage bins organized

Keeping the work station organized and clutter free

following proper safety protocols

placing scanned items into the correct size shelves/slots for storage

Apex tools group picker/packer Apex nc, November 2020-march 2022

Perform all tasks associated with the proper operation of zones designated for picking and packaging product for shipment

Receive and make labels and boxes based on zone

Keep products separated, organized and in good condition

Monitor product quality frequently

Follow safety regulations

Ability to use RF scanner

Move and lift up to 50 pounds of product as needed

Move boxes to correct designated zones

Order additional product from other locations when stock is low

Using basic mathematics to determine the appropriate number of picks

Build packaging based on product sized

Verify product number to the stock keeping unit label

Beyond Care Management Raleigh, NC March 2018 –October-2019

Welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen, and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort, and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Proficiency in Microsoft Office Suite

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Contact this candidate