Jackie Gleitz

Experienced CSR with office and manufacturing experience

Logansport, IN 46947

adv3k2@r.postjobfree.com

+1-574-***-****

1. 14+ years in Customer Service

2. Cash handling accuracy

3. Management experience

4. Factory/machine operator experience

5. Office experience

Authorized to work in the US for any employer

Work Experience

Purchasing Assistant

Kauffman Engineering, Inc. - Logansport, IN

July 2020 to July 2021

Verbal/nonverbal communication; Review production teams' material requirements; Placing purchase orders within lead time; pricing adjustments, when needed; material substitutions, when needed; Work with production engineers/supervisors over material outages, determining the best solution; Configure PPV (Price per Variance) costs when applicable; Obtain product quotes through new/potential suppliers; Multitasking skills; Microsoft Excel and Office skill; Dependability; Ability to work independently Wire Cutter

Kauffman Engineering, Inc. - Logansport, IN

April 2018 to July 2020

Startup and shut down of machine; troubleshooting and minor repair; computing measurements and loading data in program; use of calipers, micrometers, and various gauges; fill out controlled documentation regarding material/product

Education

Technical Certificate in Computer Repair

Ivy Tech Community College - Logansport, IN

June 2003 to December 2020

Technical Certificate in PC Repair

High school diploma in Core

Pioneer Jr-Sr High School - Royal Center, IN

Skills

• Purchasing

• Manufacturing

• Microsoft Word

• MRP

• Kanban

• Team Management

• Cash handling

• Calipers

• Micrometer

• Leadership

• Microsoft Excel

• English

• Typing

• Basic math

• Sales

• Windows

• Retail management

• Lean manufacturing

• Payroll

• Customer service

Assessments

Numerical reasoning skills — Highly Proficient

April 2021

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Highly Proficient

Working with MS Word documents — Proficient

April 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Filing & organization — Expert

April 2021

Arranging and managing information or materials using a set of rules Full results: Expert

Basic computer skills — Highly Proficient

May 2021

Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient

Mechanical skills: Monitoring — Proficient

May 2021

Understanding of machine dials, gauges, displays, and data charts Full results: Proficient

Administrative assistant/receptionist — Highly Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Cashier skills — Highly Proficient

May 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Building relationships for childcare providers — Highly Proficient June 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient

Verbal communication — Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Food service: Customer situations — Highly Proficient July 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient

Call center customer service — Proficient

September 2020

Applying customer service skills in a call center setting Full results: Proficient

Retail customer service — Expert

September 2020

Comprehending and responding to retail customer needs Full results: Expert

Delivery driver — Expert

September 2020

Interpreting instructions or signs and solving problems Full results: Expert

Medical receptionist skills — Expert

September 2020

Managing physician schedules and maintaining accurate patient records Full results: Expert

Research — Highly Proficient

September 2020

Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology

Full results: Highly Proficient

Attention to detail — Highly Proficient

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Project timeline management — Proficient

September 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Customer focus & orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Security guard skills — Highly Proficient

August 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Administrator — Proficient

September 2020

Personality and problem-solving skills

Full results: Proficient

Warehouse shift leader — Proficient

September 2020

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Management & leadership skills: Planning & execution — Proficient September 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Early childhood development — Highly Proficient

August 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Special education — Expert

August 2020

Teaching students with special education needs

Full results: Expert

Mechanical knowledge — Proficient

September 2020

Understanding and applying mechanical concepts and processes Full results: Proficient

Workplace English — Expert

June 2020

Understanding spoken and written English in work situations. Full results: Expert

Case management & social work — Proficient

July 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient

Front desk agent (hotel) — Highly Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Retail skills: Shelf stocking — Highly Proficient

July 2020

Receiving and storing merchandise or product.

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

July 2020

Entering data quickly and accurately

Full results: Highly Proficient

Scheduling — Highly Proficient

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

High school classroom management — Proficient

July 2020

Minimizing classroom disruption and engaging students Full results: Proficient

Basic maintenance and repair — Proficient

June 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

First aid — Proficient

June 2020

Treating common medical emergencies

Full results: Proficient

Youth program counselor — Highly Proficient

July 2020

Leading, communicating with, and supporting youths Full results: Highly Proficient

Home health aide skills — Highly Proficient

July 2020

Providing care to patients in a home setting

Full results: Highly Proficient

Technical support: Customer situations — Proficient July 2020

Responding to technical support situations with sensitivity Full results: Proficient

Office manager — Proficient

July 2020

Scheduling and budgeting

Full results: Proficient

Memorization — Proficient

August 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Typing — Proficient

July 2020

Transcribing text using a standard keyboard

Full results: Proficient

Middle school classroom management — Proficient

July 2020

Minimizing classroom disruption and engaging students Full results: Proficient

Dental receptionist skills — Highly Proficient

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Elementary school classroom management — Proficient July 2020

Managing behavior in elementary school classrooms

Full results: Proficient

Teamwork: Interpersonal skills — Proficient

July 2020

Responding to challenging team situations at work

Full results: Proficient

Construction safety — Proficient

September 2020

Using safe practices while on a construction site

Full results: Proficient

Night auditor (hotel) — Highly Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Inside sales — Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

General manager (hospitality) — Proficient

September 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Restaurant manager — Proficient

September 2020

Managing restaurant staff and meeting customer expectations Full results: Proficient

Veterinary receptionist skills — Highly Proficient September 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Following directions — Highly Proficient

September 2020

Following multi-step instructions

Full results: Highly Proficient

Outside sales — Highly Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Food safety — Proficient

May 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Construction safety — Proficient

July 2021

Using safe practices while on a construction site

Full results: Proficient

Verbal communication — Proficient

July 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Call center customer service — Proficient

December 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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