JANICE GETTIS

Joplin, MO ***** 417-***-**** adv3k0@r.postjobfree.com

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals. Patient Care and Safety

Patient Relationship-Building

Computer Literacy

Active Listening

Critical Thinking

Time Management

Coordination

HIPAA

Speaking

Troubleshooting

Hostess/ Nursing Assistant, 02/2023 - Current

NHC – Joplin, MO

Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Identified and reported unsafe situations to maintain adherence to safety protocols. Helped patients with self-feeding and assisted feeding, based on individual needs. Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Production Team Member, 05/2022 - 02/2023

La-Z-Boy – Neosho

Followed safety procedures and guidelines to maintain safe working environments. Cross-trained in multiple positions to offer skilled assistance with different parts of production line. Troubleshot production issues and provided timely solutions. Organized work to meet demanding production goals. Assembled and tested various products to meet production requirements and quality control standards. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service Representative, 08/2018 - 03/2019 Scholastic – Neosho, MO

Clarified customer issues and determined root cause of problems to resolve product or service complaints. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Delivered prompt service to prioritize customer needs. Updated account information to maintain customer records. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Processed customer service orders promptly to increase customer satisfaction. Customer Service Representative, 08/2016 - 07/2018 Alorica – Joplin, MO

Followed up with customers about resolved issues to maintain high standards of customer service. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Responded proactively and positively to rapid change. Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

General Education Diploma : General, 10/2003

Daytona State College - Daytona Beach, FL

EDUCATION

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