S H A N N O N A

R O B I D A

860-***-****

adv3jm@r.postjobfree.com

**** ******* **,

Wolcott, CT 06716

PROFESSIONAL SUMMARY

Focused Application Support Analyst with almost 3 years experience in helping users most effectively utilize and troubleshoot software and systems. Demonstrated record of facilitating workflow through effective prioritization, escalation, and tracking. Offering exceptional customer service skills, communication, and collaboration skills. SKILLS

Systems analysis Technical troubleshooting

Customer service Performance testing

User support Support end-users

Diagnose faults Customer relations

Collaboration Teamwork

EXPERIENCE

Technical Support Specialist, ProHealth Physicians / Optum, Oct 2018 Current, Farmington, CT

Communicate clearly and effectively with users, asking questions and listening actively to responses to develop understanding of technical issues. Diagnosed technical issues, identifying, and implementing corrective solutions. Documented and maintained records of support requests, elevations, and actions taken.

Evaluated functionality and performance of software and hardware, recommending improvements and solutions.

Collaborated with staff, users, and management to establish requirements for new systems or modifications.

Receptionist, Hartford Healthcare Medical Group, Jan 2010 Dec 2018, Avon, CT I ran office huddles to go over policy, goals, and feed back from staff Trained staff using Allscripts and EPIC EMR

Responsible for cash collected and filling out deposits for bank deposits Trained staff members with clerical responsibilities Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Answered incoming office calls over multi-line system and answered questions, took SR

Jun 2008

Aug 2004

messages, or transferred to desired extensions.

Used clerical abilities to support needs of office staff and back up administrative team members.

Surgical Coordinator, CT Surgeons, LLC, Jan 2006 Dec 2009, Hartford, CT Booked office consultations and post op evaluations Helped patients complete paperwork, explained orders, and informed each of any additional hospital requirements.

Scheduled pre-operative visits, procedures, and post-operative follow-up appointments in EMR system.

Used EMR to document phone encounters, lab results, and provider orders. Scanned surgical paperwork into EMR system for nursing and billing staff. Educated patients about estimated costs, collected deposits, and issued documentation for future liabilities.

Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.

EDUCATION

High School Diploma, General Studies/Culinary Arts E.C.Goodwin Technical Highschool New Britain, CT Certification Program., Medical Billing and Coding Branford Hall Career Institute Southington, CT

Course taken;

Anatomy and Physiology I,II,III

Medical Billing and Coding I,II,III

Medical Terminology I,II,III

CPR