Service Representative Customer
Resume:
Brandi St. Clair
Sanford, NC 27330
*************@******.***
PROFESSIONAL OBJECTIVE
To obtain a position that would allow me to gain experience and personal growth.
SUMMARY OF SKILLS AND QUALIFICATIONS
●Astute, detail-oriented administrative professional, with five years’ experience supporting office procedures and policies, and customer needs.
●Skilled in Microsoft Office and Outlook, and record keeping.
CUSTOMER SERVICE
●Ability to make and sustain effective relationships.
●Excellent oral and written communication skills.
TECHNICAL SKILLS
●Microsoft Office-Word, Excel, PowerPoint, Excel, Outlook, Publisher.
WORK EXPERIENCE
Massage LuXe, Apex, NC
October 2022-present, Front Desk Receptionist/Assistant Manager
Greeted clients at the spa, answered multi-line phones and scheduled customer appointments and sold package memberships and products. De-escalated customer issues and issued refunds or incentives. Provided excellent customer service. Assisted management with ordering supplies and deposits for the bank. Cleaned and organized the spa.
Highwoods Properties, Raleigh, NC
February 2022-September 2022, Customer Service Representative
Customer Service liaison between the property managers, maintenance staff and customers for the Nashville and Pittsburgh property marketplaces. Handled heavy call volumes for customers. Created work orders and assigned them to the correct person accordingly. Assisted management with work order reports and daily schedules.
Optima Engineering, Raleigh, NC
April 2021-January 2022, Office Administrator
Answered and transferred incoming calls, scheduled meetings and lunches, travel coordinating, assisted the accounting department with credit card reconciliations, created flyers and helped coordinate events and employee outings. Handled all office inventory and supplies, assisted the engineers with field reports and specs. Set up meeting rooms with correct equipment. Helped HR with onboarding documents and badges.
Durham Department of Social Services, Durham, NC
December 2020-February 2021, Case Worker
Assisted people with Covid-19 funding programs that were put in place to help people in need with rental assistance and electrical assistance. Created profiles and updated information in the system along with certificates. Documented every contact with customers and contacted property managers and utility offices.
OMIC, USA-Sacramento, CA
May 2020-July 2020, Safety Coordinator/Administrative Assistant
Helped manage payroll and created checks and Reports in Quickbooks and TimeSheets, verified and edited employees’ clock-in and clock-out times, generated track reports and daily reports in excel, disinfected the office, handled all outgoing mail, created safety training binders for new employees and onboarding materials, attended safety committee meetings and took minutes, handled heavy filing and inspected fire extinguishers in the building.
Global Safety Network-Las Vegas, NV
January 2020- March 2020, Front Office Coordinator
Greeted walk-ins, scheduled appointments for pre-employment screenings, answered phones, made copies and created records for file keeping, handled cash and credit card payments, recorded payments and kept the front office area clean.
Carpenters Union-Las Vegas, NV
September 2019-Dec 2019, Administrator
Took minutes (typed for the facilitator in the room), worked proficiently with Microsoft Word and Excel for different formats and procedures for curriculum.
European Wax Center-Raleigh, NC August 2018-December 2018,
Guest Services Associate
Greeted and assisted guests with waxing packages and after care products. Operated a multi-line phone system and scheduled service appointments. Restocked products in product room and handled outgoing mail. Ensured great customer service at the front desk.
JC Penney-Watertown, NY
July 2017-January 2018, Cashier
Assisted customers with clothing styles and delivery orders. Operated the registers and gave great customer service. Handled cash and assisted the customers with credit card sign-ups. Helped with special projects such as putting out new inventory and organizing the store.
The Solutions Group-San Antonio, TX
March 2016-December 2016, Office Assistant
Operated a multi-line telephone system while directing calls and taking messages. Scanned and sent out invoices and other documents using custom templates via email. Assisted with stamping and sending out policies to clients. Made app not back calls and made documentations in the database system.
Cumberland Medical Associates-Fayetteville, NC
May 2015-December 2015, Medical Receptionist
Greeted patients, managed and processed insurance co-pays, scanned medical records, and communicated lab results. Operated a multi-line phone system, scheduled patient appointments, and checked in and checked out patients.
EDUCATION
●Franklinton High School-Diploma June 2010
COMMUNITY INVOLVEMENT
Girl Scouts of America, 2007
●Volunteered with arts and crafts for summer camp for the youth.
Seeds of Hope Ministry 2010-2013
●Volunteered to help with minority families in need which consisted of delivering and dropping off donations such as clothing and food items.
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