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Tech Support Account Manager

Location:
Milford, CT
Posted:
March 23, 2023

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Resume:

PETER M. BATTAGLINO

adv3i7@r.postjobfree.com Cell 203-***-****

www.linkedin.com/in/peter-battaglino-0851135

Successful, proven Sales and Sales support professional with over 18 cumulative years of driving top performance, in technical and consultative sales of life sciences and biotechnology products for research and medical laboratories. Clients include but are not limited to Academic, Biotech, Diagnostics, Hospital and Pharmaceutical. Strong software and computer skillset including various Salesforce and CRM.

Education and Languages:

Master of Business Administration, Grand Canyon University

Bachelor of Science in Biology, Fordham University

Moderate fluency in Italian, 6/10 for reading, writing, speaking and translation

Professional Accomplishments:

Proven, top performer in quota-driven positions (top 3 in sales for 3 companies)

Drive Sales Process from Lead Generation to Contract Negotiation

Strong laboratory experience enhances ability to communicate and connect with customers at all levels

Sales of cell culture media, protein/DNA purification products, instrumentation, single cell reagents, many other biotech reagents

On three patents molecular biology drug discovery through Bristol-Meyers Squibb

Technical background in reagents and workflows:

Proteomics, Genomics, Next-Generation Sequencing, Gene expression profiling, Clinical diagnostic testing, Expression arrays, Cell culture-expression, cloning, transformation, Nucleic acid purification and amplification, Cell flow Cytometry, Robotics, Management

Work Experience:

Bio-Solutions Workflow Consultant

Thomas Scientific; Swedesboro, NJ August 2021 – Present

In the top 5 out of 130 Sales Reprentatives and Account Managers for the team

Generate new business through social media, direct contact and previous book of business, increased by 45% over the past 6 months

Consistently above goal for total sales between 2021 and present day

Represent company in multiple trade shows including robotics, cannabis and clinical diagnostics

Account Manager for NY, CT and MA

DOT Scientific; Burton, MI May 2018 – August 2021

Created new customer contacts and customers (20% increase) in short tenure through many touch points using consultative approach to prospective customer base

Expansion of business into biotechs and pharma where company has very minimal success. Growth of business of over 25% year over year.

Distribution sales to academic, biotech, industrial, pharmaceutical institutions of laboratory research products from equipment to reagents

Maintain current customer base and explore new opportunities via social media, purchasing groups, past customer relationships

NE/NY/NJ/PA Account and Business Development Manager

Expedeon, San Diego, CA June 2016 – May 2018

Reserched, acquired and contacted new accounts (50-65% of time) to expand territory

3-fold increase of customer base resulted in over 150% growth/increase in sales year over year

Direct Sales of primarily proteomics to biotech, pharma, academic institutions in Northeast US

Developed and maintained relationships with distributors for continued sales success and market development for company products, via social media, direct contact and advertising

NY/CT Senior Account Manager

MP Biomedicals, LLC, Solon, OH January 2012 – June 2016

Outside sales of over 50,000 products in the life sciences to pharmaceuticals, biotech, universities, chemical manufacturers in NY and CT

Negotiated contracts with various institutions from large pharma to small reference labs (stockrooms, purchasing, distributors, lab managers, directors) in development of new business (70% were new accounts), resulting in growth of territory from 1.2 million to 1.5 million dollars in first year, 1.5 million to 1.9 million second year.

Provided on-site demos of homogenization and DNA purification systems for assay development in immunoassays or genomics platforms.

Clinical /Technical Sales and Support

Ipsogen, Stamford, CT September 2009 – December 2011

Exceeded sales goals by over 40% of target in first year (800k to 1,200k) with company, followed by 25% in 2010

Developed new sales targets (10-12 new customers per quarter) via key opinion leaders, lab managers, etc. for molecular diagnostic product portfolio within primarily molecular labs in clinical institutions, hospital systems, reference labs, and pathology groups.

Provided on-site demonstrations/support for molecular diagnostic testing kits for blood cancer product lines via real-time PCR technologies.

Scientific Product Sales Executive

BioRad, Waltham, MA May 2008- July 2009

Sales of molecular biology products, including amplification products, RNA/DNA sample prep, electrophoresis, western blotting, PCR, RT-PCR, proteomics in NY and MA

Developed new sales targets through cold calling, CRM, and collaborations. Sales growth year over year was 20% (2 million to 2.5 million dollars)

Worked in close association with product managers and tech support personnel to give the best customer experience to clients.

Sales Technical Support Manager

454 Life Sciences, Branford, CT November 2005- April 2008

Trained and provide technical support to new customers/personnel on a state of the art next generation genomic sequencing system in the US.

Managed 3 technical personnel in the use of various lab techniques, and individual customer relationship building through interactive training and technical support issues.

Reviewed weekly and monthly reports from training/technical staff as well as present all related technical related issues to upper management involving 454-picoliter sequencer.

Additional Work History:

PerkinElmer Life Sciences, Shelton, CT May 2003 – November 2005

Bristol Myers Squibb, Wallingford, CT May 1991 – March 2002



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