Customer Service Professional

Raeesa Mahmood

**** ***** ******, ******* **** IL, 60014 773-***-**** ********@*****.***

Objective

To increase my skills and knowledge in the occupational therapy profession in order for me to be efficient and successful in the work environment.

Education

McHenry County College, Crystal Lake, IL Graduate December 2018 Degree: Associate in Applied Sciences G.P.A. 3.0-4.0 FIELDWORK EXPERIENCE:

● Level 2B October 2018-December 2018

Cary School District 26, Cary, IL

● Observe and Document preparatory/Therapeutic activities in a school setting

● Implement/Plan therapeutic Activities for students

● Assisted students in improving handwriting and self regulation

● Maintained confidentiality and safety protocol

● Attended IEP, Domain, and parent teacher meetings

● Collaborated with teachers, psychologist, behavioral specialist, parents, and OTR on therapeutic plan for student

Level 2A August 2018-October 2018

Rehabcare at The Springs, Crystal Lake, IL

● Observe and Document therapeutic activities/exercises

● Implement/plan therapeutic activities/exercises

● Assisted client with ADL’s, strength training, endurance, and cardiovascular exercises

● Maintained safety protocol

● Level 1C April 2018

Mainstay Therapeutic Farm, Richmond, IL

● Observe and Document therapeutic riding lessons

● Gather information about different diagnosis to better understand goals/lesson

● Establish and build rapport with client and family members

● Create warm-up exercises and implement at beginning of lesson

● Level 1B October 207

Family Alliance Adult day Center, Woodstock, IL

● Observed and Documented various activities throughout the day

● Greeted clients on arrival and provided their name badges

● Gathered information on various diagnosis to better understand goals and independence levels

● Participated in activities with clients (news of the day, group exercises, arts and crafts, games, etc.)

● Implemented the COPD assessment

● Level 1 March 2017

McHenry County College Fitness Center, Crystal Lake, IL

● Observed and Tracked members exercise regime

● Documented observations

● Developed professional communication skills by asking supervisor/client appropriate questions

● Completed Activity Analysis

Experience

COTA/L - GENESIS HEALTHCARE - 06/19-present

● Provide skilled treatment addressing daily occupations (dressing, strengthening, ROM, modifications, compensation techniques, education, hygiene, functional and safe transfers, fall prevention, etc.) To the geriatric population in Assisted Living and Memory Care setting.

● Collaborate with Team on progress/status/Plan of Care of patients.

● Daily charting on Rehab Optima

● Update progress notes as needed

LICENSED MASSAGE THERAPIST CENTEGRA HEALTH BRIDGE 09/2015-present

● Provide a variety of therapeutic massages(Swedish, deep tissue, hot stone, tai, etc.), foot scrubs, and aromatherapy

● Fill oils and creams and restock towels at end of shift, change linen after each client

● Check clients out, schedule appointments, and reconcile

● Write SOAP notes for each client

LICENSED MASSAGE THERAPIST MARIO TRICOCCI 04/2008-09/2015

● Provide a variety of therapeutic massages(Swedish, deep tissue, therapeutic, signature, hot stone, tai, etc.), foot scrubs, body wraps and body scrubs, aroma therapy

● Document pertinent information about clients

● Maintain professional customer service skills in order to build clientele PATIENT CARE TECH REHABILITATION INSTITUTE OF CHICAGO 1/2005-4/2008

● Transfers, dressing, adl’s, vitals, feeding tube care, bowel programs, bathing, supervision, feeding, etc.

● Charting

CERTIFICATIONS AND LICENSE:

● National Board Certified Occupational Therapy Assistant Page 2

● Illinois License in Occupational Therapy Assistant

● National Board Certification in Massage Therapy

● Illinois License in Massage Therapy

● CPR/First Aid

VOLUNTEER PARTICIPATION:

● Treasure of the Student Occupational Therapy Association

● Information sessions at MCC

● Variety of events through MCC and Centegra Health Systems AWARDS:

● Silver Cord-100 + volunteer hours

● National Technical Honors Society 2018

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