Ramon Fontaine Talent Management/Leadership Development Trainer, Information Technology and Customer Relations Expert

Ramon Fontaine has more than 26 years of experience in all aspects of talent management, trainer certifications and consultative solutions to organizations in manufacturing, financial, high tech, retail, government, hospitality, and consumer services throughout the United States and the Latin American markets; as well as supervisory and management experience in information technology.

Some experience related highlights:

Evaluation and certification of trainers and facilitators within the field of leadership development and selection.

Designed and lead the ongoing execution of clients’ learning and development strategy.

Responsible for the implementation and execution of the overall operational plans and service objectives.

Classification, recruitment and placement, employee relations, labor relations, and HR processing/quality control.

Assists in the management of office functions and day-to-day activities required to support field operations, recruiting, IT support, and administrative activities.

Assist in providing input to serviced and client organizations for short- and long-range analysis of Federal and Civilian personnel staffing requirements and resources.

Education and Credentials

Masters in Business Administration (MBA) from the University of Phoenix

DDI-certified master trainer—Targeted Selection® and Facilitation Skills

Recipient of 8 Very Impressive Performer (VIP) Awards

Recipient of the 2009 Triumphant Award in Business Success awarded by the Caribbean Association of TRIO Programs at the Interamerican University of Puerto Rico

Recipient of 3 Air Force Achievement Medals and 2 good conduct medals.

Key Capabilities and Experience

The Home Depot: October 2021 to current

Position: Sales Specialist

As a Home Depot specialist I performs a variety of tasks to provide customers with efficient, accurate, and courteous service, such as answering customer questions; assisting with product selection; locating products for customers’ order; and filling orders on an assembly line or at a workbench.

US Department of Commerce (US Census Bureau): January 2020 to January 2021

Position: Office Operations Supervisor/Information Technology/Trainer

As an IT supervisor I work in various aspects to support all members of the census field operations team by analyzing and troubleshooting network systems and software, leveraging tech-savvy nature to solve problems related to software and hardware.

Responsible for servicing census operations. Provide administrative and IT support to field staff. Helped supervised the on-time interviewing and selection of over 2,000 enumerators for the 2020 census.

Trained over 600 Field Supervisors and Enumerators during the 2020 Census.

Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve operations.

Protect census data from outside infiltration, secure data storage and other necessary means.

Assist with the installation of new hardware and software and help train employees on its use.

Development Dimensions International: January 1995 to October 2019

Position: Leadership Strategy Consultant, US Operations

Responsible for providing end-to-end strategy, execution and delivery of the recruitment and leadership development processes in coordination with the client’s Human Resources team.

During his career, Ramon has consistently maintained high customer satisfaction ratings from the programs he has implemented and managed. He has worked with a variety of customers including, Air Liquide, PayPal, Murphy Oil, Bacardi, The CFA Institute, Westlake Chemicals, BWX Technologies, Bloomberg, Pacific Union Financial, Fox Networks, and others. Certifying over 200 professional trainers and facilitators.

Ramon’s success can be accredited to his insightful knowledge of the significant factors that impact the success or failure of talent management strategies. Ramon’s clients benefit from his experience in helping organizations align leadership capability with the overarching business strategy.

Key Responsibilities:

Act as a business partner to HR clients in the development and implementation of talent management initiatives to support strategic planning.

Develop HR strategy to meet business needs.

Consult with clients to determine appropriate talent management strategies to enhance organizational efficiency, communications and understanding.

Work in collaboration with high-level consultants and clients to design and deliver competency-based development and selection programs to resolve critical people and business issues.

Manage the development and implementation of development, staffing, on-boarding, succession management and performance management programs to meet business objectives.

Establish key metrics and evaluation to measure the impact of L&D and talent development efforts, including ROI, behavior change, retention/promotion/mobility rates.

Managing Consultant: Puerto Rico Operations (2002-2005)

Partnered with client organizations to design and implement talent management solutions to enhance business results and enable positive organizational cultures.

Acted as the primary external consultant for the Leadership Development program which helped Roche Diagnostics in Puerto Rico achieve the “Employer of Choice” award in 2002.

Managing Consultant: Brazil Operations (2000-2002)

Established the wholly owned operations in São Paulo. Responsible for the selection and development of new sales and consultant staff. In 2002 earned the VIP award for achievement.

HR Trainer and Consultant: Mexico Operations (1998-2000)

Grew the leadership development business in Mexico by directly expanding the client base by more than 40 percent and increased sales from $2 million to $5 million in a two-year period. Earning the company’s VIP award in two consecutive years. Managed a team of 3 people.

Leadership Experience

Compile and analyze information for management, clients, and team members.

Implement policies, procedures, and systems to support adherence to project management.

Communicate goals, metrics, and initiatives to team members

Conduct training sessions focused on skill improvement.

Coach team members.

Complete associate evaluations and assessments as needed.

Interview and recruit new candidates.

Talent Management Experience

Competency Modeling

Leadership Development: Frontline and Mid-level

Behavioral Interviewing/Assessment

Workforce Development

Succession Management

Languages

Spanish: fluency in writing, reading and conversational (First language)

English: fluency in writing, reading and conversational

Portuguese: fluency in reading and conversational

Reference

James Yauger, MSOL, Area Census Manager, US Census Bureau; 724-***-****; adv3hr@r.postjobfree.com

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