Leisha Smith-Townsend

*** *. ******* ***. #***

Brea, CA 92821

909-***-****

adv3h7@r.postjobfree.com

PROFESSIONAL SUMMARY:

Highly proficient with PC, MS applications (Word, Excel, Outlook) Data Entry and Internet Research.

Worked on special projects, along with project support, SAP data input, and systems maintenance.

Strong Administrative Skills.

Performed high volume of Data entry.

Worked on special projects and picked project materials from various departments.

Greeted customers, answered phones, handled deliveries, ran sales reports, inventory of office supplies, data entry, handled e-mails & distributed mail correspondence

Performed inventory management.

Data extraction, Data analysis and preparing presentations.

SKILLS:

Workflow and Task Tracking System, OPTIX, NIM, ICOMS, CS2PS, Lotus Notes, PH Connect, My POL, MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Internet Explorer, MS Outlook, MS Access, iContact database system, DASCO database system, Authorize.Net, Essentus, Enovia, Wrap Overnight, Wrap Sweeps Galaxy Explorer, Nielsen Answers, Oracle, Lexis-Nexus and SAP

Computer Skills: Lotus Notes, PH Connect, My POL, MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Internet Explorer, MS Outlook, MS Access, iContact database system, DASCO database system, Authorize.Net, Essentus, Enovia, Wrap Overnight, Wrap Sweeps Galaxy Explorer, Nielsen Answers, Oracle,

Lexis-Nexus and SAP

EDUCATION:

Bachelor of Arts in Communications

Cal State Dominguez Hills - Carson, CA

WORK EXPERIENCE:

Eteam Staffing LLC – Verizon (Contract Assignment) January 2022 - March 2022

Business Logistics Coordinator II

Supported the Forward Supply Chain operations for the ITTS (inventory Trouble Ticket System) Investigation team

I was responsible for investigating and the resolution of carrier shipping and warehouse related issues to prevent negative customer service experience

Engaged with 3rd party logistics vendors, carriers, internal partners, including: operations, customer service, IT billing and compliance

Responsive for meeting daily service level commitments of am average 80 tickets resolved per day

Atrium Staffing LLC – Cox Communications (Contract Assignment) April 2021 – August 2021

Applications Support Specialist II

Supported CB Fulfillment team on the commercial side assisted with service desk management, special request orders and validated address locations

Verified node actions, added, or deleted cable, data or telephone services and on request added national numbering for commercial client’s

Worked independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system

Maintained passwords, data integrity and system security for the application environment

Provided technical support and guidance through tier II support, training and publication of documentation

Conducted site surveys and implemented move; adds/changes/modifications to existing equipment through work request system

Managed production assets (hardware and software, etc.) using asset management tools

Was responsible for administration and day-to-day operations of CCI’s local area network

Artech Information Systems – Cox Communications (Contract Assignment) April 2018 – December 2019

Network Information Management & Provisioning Specialist

Supported Client’s Enterprise CS2PS project of converting active residential telephone customers from Legacy platform to hybrid platform

Maintained telephony database inventory using NIM to ensure Network Path and Database integrity is maintained in accordance with Enterprise standardization

Maintained thorough working knowledge of NIM and other TBO tools, applications, and utilities ensuring accurate provisioning of telephony features and services

Populated accurate network elements on ICOMS accounts to allow completion of telephony work orders, auto-assignments of network path and support accurate provisioning

Evaluated and identifies information by categorizing, estimating, recognizing differences or similarities, and deleted changes in circumstances or events in an effort to minimize impact to customers and NIM Parts

Monitored and worked incoming NIM fulfillment requests including CS2PS

Resolved NIM assignment errors, determined causes of error and determined actions for resolution

Participated in meetings, conference calls and other gatherings to discuss work requirements

CDI Corporation – Parker Aerospace (Contract Assignment) Jun 2016 – Feb 2017

Project Assistant

With minimum supervisor, I was responsible for administrative duties of a broad scope and complexity which

requires my independent judgement and familiarity with applicable procedures

Assisted with various Data Entry tasks for price estimating department

Handled internal confidential information as to pertains to customer accounts

Administrator of one of Parker's propriety customer service databases in CSO Division Spare Parts

Handled customer service needs (i.e. Answering questions, setting up access to parts catalogs, IT questions

or problems with database)

Used excel for entering client’s information and data

Typed in data provided directly from customers-Data entry

Performed Data entry by entering information into computer databases for effective record keeping

Organized files and collecting data to be entered into the computer.

Compiled research information on potential customers

Wrote correspondence, organized and maintained files, a calendar of meetings and events

Worked on ad hoc projects when assigned

LA Dance Connection (Part Time Role) June 2009 –July 2018

Project Assistant/ Administrative Assistant

Provided administrative support to ensure the office is run efficiently

Handled internal confidential information and collected payments from studio clients for tuition fees

Assisted with any special event projects

Enter data into appropriate fields; databases, records, and files

Greeted customers, answered phones, handled deliveries, ran sales reports, inventory of office supplies, data entry, handled e-mails & distributed mail correspondence

Performed inventory management.

Entered customer and account data from source documents within time limits

Data Management - maintaining client data base system

Screened incoming phone calls and greet visitors, while providing customer service needs to clients

Managed, sorted and distributed incoming and outgoing mail

Prepared documents, compiled research information, wrote reports and prepared presentations

Write correspondence, maintain files, maintain Executive calendar, prepare expense reports, coordinate meetings and made travel arrangements and ordered department office supplies

Worked on ad hoc projects when assigned

Guess Inc. (Contract Assignment) Mar 2016 – Jun 2016

Analyst Raw Material-Inventory Management

I was in charge of monitoring, analyzing and evaluating the alignment between supply chain strategy and company financial goals in order to bring product to market timely and within budget

Performed data entry by compiling, verifying and sort information according to priorities to prepare source data for computer entry

Reviewed data for deficiencies or errors, correct any incompatibilities if possible and check output-Data entry

Daily Task - Work on tactical support for Raw Materials Procurement function

Created, tracked, and follow all debts, credits, invoices and aging plans for raw materials

Assisted and lead projects focused on vendor relations and implementation and streaming department processes

Worked on ad hoc projects when assigned

SGF Global Staffing - SPX Cooling Technology (Contract Assignment) Sep 2015- Nov 2015

Administrative Assistant III

Provided administrative support to ensure the office is run efficiently

Processed and created daily work orders for assembly of Commercial Refrigeration Systems in SAP program

Organized client physical flies and processed client’s invoices

Data entry and scanned of documents into client computer files

Assisted in maintaining Production Calendar

Los Angeles Mission (Permanent Position) Feb 2013 - Aug 2014

Account Manager

Handled incoming phone calls, directed calls to other personnel when needed, faxed and scanned documents

into database system

Composed correspondence, greeted customers, maintained accurate records management and worked on

special projects

Maintained confidential information and adhered to all company policies and procedures

Identified, developed, and implemented creative strategies to attracted, managed and retained potential

donors

Interpreted data in actionable analysis and to present documentation regarding various mission issues

Managed a portfolio of approximately 1,000+ monthly donors and prospective donors

Handled all aspects of the gift cycle - Initiated contacts with potential monthly donors, developed appropriate

cultivation strategies for monthly donor prospects, moved potential donors in an appropriate and timely

fashion toward solicitation and closure, made solicitations when appropriate, cold called potential donors and

maintained stewardship contacts with donors

Brought in $65,000 monthly through managing the monthly donor program

Managed prospect activity in the monthly donor files

Provided organizational and operational support for all prospect contacts to ensure achievement of collection

operation and annual goals

Gave presentations to volunteers who were potential monthly donors to cultivate and solicit donors

Worked with development staff to cultivate and solicit donors for mission-wide priorities

Utilized preferred tools and technology provided by the organization to enhance customer service, efficiency

and productivity

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