Customer Service Administrative Assistant
Resume:
Cynthia Tubbs
Denver, CO *****
*********@*****.***
Seeking a position where I can utilize my diverse skills and experience. I am an organized, energetic
professional with excellent customer service, and management skills. I am a hard working team player,
with a great positive attitude. I am also open to positions where I may be trained.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service/Cashier
Safeway Inc./Albertson's Inc - Denver, CO
March 2022 to Present
• Greet all guests! Ring in and package all their items, collect currency and assure excellent customer
care from start to finish.
• Store Organization.
PCA Personal Care Assistant
self-employed - Denver, CO
January 2022 to October 2022
• I mostly clean and run errands, bathing and medication reminders, help with organization.
• Personal Assistant
Live-in Caregiver
Private Duty In-Home Care - Aurora, CO
September 2018 to December 2021
• I cook, clean, errands and laundry. I assisted my client in all areas when he returned home from the
hospital after breaking his hip.
• I am proficient in medicine reminders and administration, dressing and bathing/showers, incontinence
and toileting, feeding and brushing teeth. This list is not exhaustive.
• I have experience with bedridden seniors, and will accomplish all that is needed to keep them clean
and comfortable.
Live in caregiver
Private person. Robert Nielsen - Aurora, CO
August 2017 to August 2018
The same as above. I was trained by Hospice to care for bedridden seniors.
General Manager
Big City Burrito
2013 to 2016
Responsible and accountable for all restaurant activities. Work to ensure that all activities are consistent
with and supportive of the business plan.
• Provide a quality product and customer service experience that delivers total customer satisfaction.
• Responds positively and quickly to customer concerns, and correct any potential problems before they
affect the guests
• Ensures all employees are trained, motivated and empowered to deliver total guest satisfaction.
• Maintain the restaurant at a level to meet or exceed company standards for quality, service and
cleanliness.
• Utilize labor effectively to meet budgets. Responsible for achieving sales and profit goals.
Director of Food Bank Ministry/Administrative Assistant of Pastoral Care
Heritage Christian Center/Potters House Church of Denver
2009 to 2011
• Supervised and executed all operations of the food ministry, solicited donations, ran canned food
drives, purchased product, maintained relationships with vendors, food cost inventory and distribution.
Reconciled all reports for this ministry.
• Responsible for; recruiting, training and scheduling a volunteer team of 25 people. I taught leadership
and communication skills to volunteers' i.e. How to negotiate and diffuse difficult situations, how to
respond to an emergency care situation etc. Ministered to and prayed for others, assisted the Pastor in
all his duties,
Education
Some college in Theology
Rocky Mountain Bible College - Denver, CO
High school diploma or GED in General Studies
Lamphere High School - Madison Heights, MI
Skills
• CUSTOMER SERVICE (10+ years)
• SCHEDULING (8 years)
• TRAINING (8 years)
• management (10+ years)
• Home Care
• Labor Cost Analysis (8 years)
• Senior Care (4 years)
• Profit & Loss
• Inventory Control (8 years)
• Restaurant Management (8 years)
• Payroll
• Recruiting
• Budgeting
• Food Safety
• Operations Management
• Purchasing
• Conflict Management
• Business skills (10+ years)
Awards
Best Customer Service, Best Food Service and Sales Growth, Best New Hire
Manager Awards.
December 2004
I became the manager of a subway restaurant that North Peak Subway just purchased. The area was
great, however the store needed help. Within 4 months I had brought the profit up by 12% and grew
repeat customers.
Certifications and Licenses
My experience
Present
1. My expertise in any of my positions comes from on the job training and life experience. I'm very
skilled in all positions I have been employed.
Assessments
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
I also have experience in a 501c3
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