Danleisha Thomas

Memphis, TN *****

adv3b9@r.postjobfree.com

901-***-****

Challenging position which effectively utilizes customer service through face to face or phone interactions with customers through a company with the opportunity for professional growth.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WorkExperience

Supervisor

Buske Logistics

August 2021- current

Supervise shipping and receiving, distribution, and workplace safety.

Maintaine high levels of accuracy in daily operations.

Supervise shipping and handling operations.

Performe troubleshooting to resolve issues with equipment, devices and products.

Oversaw daily operations and shipping and handling processes.

Complete daily operations on time and supportedhigh standards of accuracy.

Recorde information, shortages and discrepancies to keep records current and accurate.

Customer Service Rep/ Forklift Operator

Buske Logistics

February 2021 –August 2021

Experience with SAP and SYNAPSE for orders

Create Inbound and Outbound Orders

RF SCAN Gun

Sort and organize empty cans

Load and Unload 53’ trailers

Call Center Representative

Frontdoor, INC (American Home Shield)

March 2020 to January 2022

Processing Appliance orders

Helping ensure customer satisfaction by resolving customers issues related to service, billing, or any other matter

Maintaining up to date knowledge and features of AHS products and services

Providing customers with all available options related to repairs/replacements

Documenting customers information and call history Cargo Agent

Memphis International Airport

April 2019-February 2020

Check import/export documentation to decide cargo content and classify goods Participate in cargo loading in order to ensure completeness of load ● Forklift operator

Estimate freight or postal rates, and record ship costs and weights.

Inspect and count items once arrived

Record shortages and rejecting damaged goods

Lift up to 50lbs

Front Desk Receptionist

Sheraton Downtown Memphis - Memphis, TN

June 2018 to October 2018

• Process and register guests in their assigned rooms

• Book reservations for individuals, families and groups as needed

• Refer guest to local amenities and venues

• Answer the phone at the front desk to respond to current and prospective guests. • Using LightSpeed application to book and reserve guests

• Managing all cash and credit card processes

• Communicate with hotel guest about vacant/occupied rooms and clean/dirty rooms. Guest Service Clerk

Regional One Health

August 2016 to April 2019

• Supplying update to families to critical patients

• Answer telephones and give information to callers, take messages, or transfer call to appropriate individuals

• Operate office equipment, such as fax machines, copiers, and phone systems and repair when equipment malfunction

• Maintain confidentiality in all aspect of the job

• Great visitors and callers and handle their inquiries and direct them to the appropriate persons according to their needs

• Looking up appointment for patients and directing them to the correct location • Function as the hospital operator in telephone services

• Maintain daily security log and authoring reports Education

Diploma in Health Information Management/Coding

Health Tech Institution of Memphis

December 2016

Diploma in General Studies

Manassas High School - Memphis, TN

2010

9 months Medical Terminology Training

Southwest Tennessee Community College

Skills

TYPING, 35 WPM, ACCESS, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, Front Office, Front Desk, Reception Additional Information

KEY SKILLS:

● • World Class Customer Service

● • Troubleshooting/ Problem Solving

● • Sales Support

● • Computer Proficiency

● • Excellent Organizational Skills

● • Type 35 WPM

● • Proficient in Microsoft Word, PowerPoint, Excel, Access, and Outlook • Knowledge Medical Terminology

● • Ability to multitask in a fast-paced environment

● Forklift operator

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