Bilingual

W

,

IL,

****

–

****

RO

LEANING

ERVICES

OODRIDGE

,

EXECUTIVE ASSISTANT TO THE PRESIDENT

Delivered superb customer service to a range of clients, engaging with diverse individuals to field and resolve their inquiries and

•

concerns while building strong relationships with stakeholders.

Managed all contractors’ schedules, routes, and jobs; adeptly assessing business needs in order to allocate resources and labor

•

Optimized office management policies and procedures, maintaining streamlined workflows with maintenance department for

compliance throughout the leasing lifecycle.

Liaised directly with tenants throughout the leasing and closing processes, building strong partnerships with diverse individuals to

•

generate referrals and strengthen rapport.

Headed the marketing department, crafting strategic plans and marketing campaigns to engage target audiences, generate

•

demand, and drive business development.

Conducted comprehensive audits to guarantee a high level of compliance across operations, demonstrating expert knowledge on

•

rules and regulations and high attention to detail.

with efficiency and tact.

•

coordination, communication, and organization to execute my duties.

Partnered directly with senior leadership to execute performance assessment, identifying opportunities for improved business

•

operations, leasing management, tenant relations, and compliance by utilizing a data-driven approach.

LC

P

C

S

Advised customers on financial management and planning, determining their short- and long-term goals in order to deliver tailored

ANK

HICAGO

BUSINESS BANKING SPECIALIST

Supported customers with professionalism and poise, executing essential business operations to meet their needs and

•

requirements.

•

consultation.

Generated demand and acquired new business to catalyze development and portfolio expansion, leveraging product knowledge

•

across checking, business checking, savings, certificate of deposits, investments, loans, and other services.

Entrusted with traveling within the bank’s district to recruit new businesses in person, demonstrating exceptional interpersonal and

•

relationship building skills.

•

Pioneered all marketing operations, inclusive of social media platform management and stakeholder networking to drive business

•

development.

Presided over customer accounts, catering to their needs with integrity while maintaining the company’s best interests at all times.

•

Calculated estimates for potential clients for window cleaning as well as gutter cleaning and power washing; re-modeled quotes as

•

necessary.

Governed all audit preparation and ensured licenses were up-to-date for uninterrupted workflow.

PNC

B

,

C

,

IL,

2011

–

2014

•

thought leader who is known for delivering excellent service in fast-paced environments, with the skillset to analyze complex information,

manage key projects, facilitate expansive business, and lead diverse individuals. Out-of-the-box thinker who is comfortable working in teams

or independently to ensure solutions consistently meet or exceed business goals. Exceptionally dedicated professional with keen

interpersonal, communication, and organizational skills.

C

C

ORE

OMPETENCIES

Office Management

Relationship Building

Team Leadership

business administration, cross-team coordination, client service and support, compliance, and more across multiple industries. Innovative

•

•

Communications

Client Partnerships

Resource Allocation

•

•

•

D.

F

Gurnee, IL

YNTHIA

RANCO

m: 312-***-****

**************@*******.***

P

S

ROFESSIONAL

UMMARY

Results-driven professional with career-long record of business operations,

development, and management success for leading organizations

A dynamic, versatile, bilingual professional with the educational background and proven work ethic to guide and support strategic planning,

HISPERING

W

O

A

,

W

,

IL,

2018

–

2021

XPERIENCE

AKS

PARTMENTS

AUKEGAN

LEASING MANAGER & JUNIOR COMPLIANCE AGENT

Directed all leasing operations for a 405-unit complex, ensured all relevant policies and procedures were followed with absolute

•

•

Logistics Coordination

Sales and Marketing

Process Optimization

•

•

•

Calendar Management

Audit Management

Project Management

C

•

•

P

E

ROFESSIONAL

2009

OURSEWORK

OMPLETED FOR

USINESS

ANAGEMENT

–

Northeastern Illinois University, Chicago, IL

P

A

REDENTIALS

E

C

DUCATION AND

C

C

B

M

,

2006

Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), System36, Lotus Notes, JADA Drop/Notes, Manuscript Central,

A

I

DDITIONAL

NFORMATION

Languages: Fluent English and Spanish

Internet Explorer, Sea Monkey, Mozilla, PC, Mac OS X, Social Media Marketing Tools and Software, QuickBooks, RealPage, Yardi,

Windows, Linux, Mac OS, servers, routers, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access

Interests: Photography, literature, Bible study

References available upon request

ROFESSIONAL

FFILIATIONS

TransAmerica Auto & Home Insurance

Primerica Life Corporation

V

OLUNTEERISM

Maranatha Chapel

2011

MERICAN

ENTAL

SSOCIATION

HICAGO

–

PUBLISHER ASSISTANT

Performed as an exhibitor to promote dentistry through persuasive speech.

•

Produced and organized documentation, including preparing copies and filing paperwork to facilitate smooth and compliant

•

D.

F

YNTHIA

RANCO

Page 2

A

D

A

,

C

,

IL,

2008

ORTHEASTERN

,

C

,

IL,

2006

–

2008

STUDENT COMPUTING LAB ASSISTANT

U

LLINOIS

NIVERSITY

HICAGO

business operations.

Responsible for inserting confidential dentistry data in New Manuscript program with discretion and integrity.

•

Provided edits on the author’s rough drafts of dental news, clinical practices, and research before publishing; formatted the

•

author’s articles on their commentary, views, and perspectives.

C

P

E

REVIOUS

XPERIENCE

N

I

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