Assistant Operator It Technician

Jeremiah AfutuNartey

**********@*****.*** *********@*****.*********:+233-********* +233-*********

Location: Tema, Ghana

COMPUTER PROGRAMMER, ANALIST, WINDOWS & SYSTEM ADMINISTRATOR…

An I.T/ ICT professional with over 15 years of working experience, manages the office, functions and deliverables under the area of responsibility in line with the aims and objectives of the Authority and provide strategic support to the directorates of the Authority.

CORE RESPONSIBILITIES

1.Perform duties within the provisions of the Environmental Protection Agency (EPA) Act, and all operations and activities comply with the relevant legal instruments;

2.Contribute to the objectives of the Authority by effectively planning, organising, leading and controlling the assigned responsibilities;

3.Serve as a point of reference for the Authority in the assigned responsibility;

4.Represent the Authority in some meetings, observe and comply with guidelines and directions as may be issued by Senior Management;

5.Assist to meet the public’s demands in line with the Authority’s responsibilities;

6.Inform, advice and report to immediate superiors on matters, developments, issues and cases;

7.Resolve issues and cases that fall within the assigned responsibilities;

8.Participate and represent the Authority in internal and external meetings, trainings;

9.Analyse, interpret, apply and implement in a timely and appropriate manner any relevant directives, procedures, and similar obligations as well as any other relevant

documents, and providing information and guidance to other officers within the Authority;

10.Participate in internal and external investigations;

Address enquiries and complaints and providing information and reports with recommendations; 11. Provide support to other Authority functions as relevant and participating in internal and external meetings; 14. Administers, coordinate, collect, report, record, analyse and audit data logs and information that is generated;

15.Maintain the organisations databases; 16. Contribute to research studies;

17. Contribute and adhered to the Policy Standards, Practices and Procedures set by the Authority; 18. Support and substitute other officers in attaining the Authorities goals and deliverables; 19. Report and provide effective briefing and correspondence on the assigned tasks and duties regularly with respective superiors;

20.Works outside normal office hours to meet deadlines;

21.Report and assist the Authority’s management in HR-related matters; and

22.Perform other tasks and exercises as required or directed by the line superiors:

OWN SELF RESPONSIBILITIES

1.Assist colleagues within the assigned areas of responsibility to ensure the delivery of effective results;

2.Mentor, supervise and motivate Authority’s officers, endorsing subordinates’ work, and delegating own authority as authorised by the line superiors;

3.Raise recommendations to improve performance and effectiveness and contributing to the change process;

4.Make decisions at the appropriate level of responsibility whilst taking into account the Authority policies and procedures, goals and objective;

5.Provide advice to the Authority on developments in both within and outside fields within the area of responsibility and where necessary to act as a focal or contact point for the authority;

6.Promote a culture of collaboration, a positive working environment, work ethic and service to the public; and 7. Provide service to clients, following established procedure and managerial direction, ensuring the processing of applications according to set parameters.

PROFESSIONAL EXPERIENCE

COSMOPOLITAN HEALTH INSURANCE Mar 2015 - Present

IT Officer- Information Technology (IT)

-Roles/ Responsibilities

1.Review, develop and drafting policies, strategies, plans, procedures, and practices concerning assigned areas of responsibility;

2.Develop and implement well-researched technically sound actions on generic and particular subjects and situations;

3.Support in the development and implementation of business plans and budgets for the assigned responsibilities;

4.Foster internal and external stakeholder relationships by liaising, consulting, negotiating, networking;

5.Contribute to employee development and training.

6.Plan targets and indicators within the assigned area of responsibility and assisting line superiors in the planning

of the Authority objectives and strategies;

7.Schedule, coordinate and prioritize work within the assigned area of responsibility.

8.Supervise and assess employee performance;

9.Assist in the monitoring of business plans, budgets, goals, policies, expenses, objectives, targets, contracts and processes and recommending necessary actions as appropriate;

10.. Ensure that data and document policies are adhered to.

11.Analysis of performance of software and hardware systems and proposals for improvements.

12.Plan, lead, co-ordinate and implement software development projects for new systems, ensuring appropriate documentation and adherence to processes, procedures and best practices.

13.Review, modify, support and maintain information systems and databases in use within the organization

14.Review, modify, support and maintain technological trends and provide training on systems to users;

15.Plan, recommend and implement changes to infrastructure and backend systems in line with changes in hardware, version upgrades and improvements in technologies;

16.. To co-ordinate, review and implement database administration tasks for the proper, adequate and secure data storage, manipulation and availability;

17.. Identify and resolve any ICT/IS issues in a timely fashion in order to effectively minimize any operations downtime;

18.Review of feasibility of systems development / upgrades; and 9. To create, plan, setup, implement, maintain and review the Business Continuity and ICT Disaster Recovery Plans with regards to software systems, databases and backend solutions.

19.Manage inventory of technology hardware, software, resources

BELL GLOBAL MANAGEMENT SERVICES. Dec 2012 – Feb 2015

IT Officer

Sees/ supervises day to day running of all ICT systems:

I was successful in developing a simple customized suits to manage a payment system for health promotion workers, with visual basic tool.

1.System configuration and setups

2.Maintains network infrastructure

3.Maintaining and upgrading existing software/ hardware systems as required.

4.Designing new computer systems and frameworks

5.Troubleshooting technical issues & Fixing.

6.Developed IT policies for the organization.

7.Ensure day to day on/off site backups of the organizational data

8.Conducting regular reviews of systems and generating reports and communicating

9.Recommends upgrade and update of databases to meet the continual needs of the organization.

COCOA PROCESSING COMPANY Feb 2008 – Dec 2012

Assistant Operator Mechanic

Worked as a supporting staff in producing confessionary products by manning automated system “Choco

Master”

1.Also being part of a team that meets targets all year round base on individual tactical-strategic input

2.Reports on day-to-day activities to immediate supervisor.

EMPAD SERVICES Mar – Dec 2011

Sales Rep/ IT Technician (Part time)

Managed a computerized accessory organization, doubling as system analyst and systems repairer.

1.Liaises with suppliers to stock the organization with computerized items base on specification.

2.Developed an application to manage stock.

3.Led the team in setting up/ installing clients offices with prescribe systems.

4.Performing evaluation and maintenance periodically.

TRUSTY FOODS COMPANY LIMITED Mar 2006 – 2007

Assistant Operator Mechanic

1.Operates Depalletizing machines and conveying of cans

2.Assists in the operation of Conveyors

3.Assists in the Operation rubber sealing Machine

4.Resizes and package rubber bags

ARC CONSULT LIMITED May 2002 – 2003

Industrial Attachment

1.Installation and repair of computer systems

2.Data Processing, design of suits and maintenance

3.Basic Network Setup and maintenance

Personal Skills

•Interpersonal;

•Leadership;

•Communication;

•Presentation; and

•Methodological skills.

Attributes

•Reliability & trustworthiness;

•Integrity;

•Collaborative attitude;

•Team player & builder;

•Ability to work under pressure; and

Organisational Skills

•Administration;

•Research and analysis;

•Coordination;

•Analytical skills;

EDUCATION AND CREDENTIALS

1.BBA, Business Information System, Zenith University College, Accra,

2.Diploma, Computer System Design, Association of Computer Professionals

3.Diploma, Computer Programming, West Africa Computer Science Institute, Accra

4.Certificate, ITIL FOUNDATION, Innovare, Accra

5.Certificate, Computer Hardware Engineering, Golden Valley Systems, Tema, Accra.

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