Customer Service Marketing Manager

JoAnne Stapf

Manchester, NH 603-***-**** ************@*****.***

Summary

Marketing Manager with over 11 years of experience producing high-impact B2B marketing campaigns that drive revenue + significant ROI and nurture brand awareness + loyalty.

Experience

Spraying Systems/Fluid Air, Marketing Manager

2010 - 2022

Planned annual budget for print/digital collateral, email promotions, branding initiatives, partnerships, tradeshows and paid media

Social media marketing on LinkedIn, email marketing campaigns

Domestic and International tradeshow management

Managed leads into CRM, distributed to sales engineers

Monthly customer surveys

Strategic marketing planning and analysis

Very detail-oriented, able to prioritize projects and organize daily schedules

Team player

Fairfield Inn by Marriott Hotel, Director of Sales

2005 - 2009

Developed a sales and marketing strategy, budgeting, forecasting, creating advertising campaigns, and other methods to meet or exceed stated revenue and room night goals

Networking and prospecting for new clients while also retaining current customers through long-term relationships and driving repeat business

Exceptional customer service and communication skills

Member of Merrimack Chamber of Commerce, networking with local businesses

Skills

Brand building

Market research

B2B marketing

CRM

Sharepoint

Digital Marketing

Adobe Indesign

Product Launch

Education

Franklin Pierce University

1986

Bachelors of Science

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