Executive Director of Client Implementations

TRACI LYNN MACGILLIVRAY

Phoenix, AZ ***** 480-***-**** *******@*******.*** www.linkedin.com/in/traci-macgillivray-6830452 ACCOMPLISHED I T PROJECT/ PROGRAM EXECUTIVE

EXECUTIVE MANAGEMENT / ENTERPRISE IT INITIATIVES / BUILDS & LEADS STRONG TEAMS / BUILDS CLIENT PARTNERSHIPS

Accomplished, ambitious and results-driven Project and Program Leader with broad based expertise in leading enterprise initiatives focused on using technology to improve business effectiveness and performance management, directly impacting the performance of healthcare organizations; proven record of working with colleagues to ensure the success of large-scale, high visibility healthcare IT initiatives, achieving all delivery milestones on-time and within budget while developing internal staff potential.

Well versed in aligning technology strategy to business imperatives through adoption of innovative technology solutions and effective change management strategies; expertise in overseeing quality assurance and risk management processes throughout all phases of client engagement.

A history of success in enterprise-level projects; built and lead teams of project and product managers, solutions architects, business analysts, and trainers in the planning and execution of a portfolio consisting of more than 75 concurrent projects associated with the configuration and deployment of electronic medical records and organization infrastructure deployment efforts. C O R E C O M P E T E N C I E S

Building and Leading Effective Project Teams

Healthcare IT Strategy and Implementation

Exceptional Project and Program Management

Leveraging Lean Methodologies (Agile/ PMBOK/ Scrum)

Actively Managing Risk and Quality Issues

Expertise in Electronic Health Records Platforms

Collaborating with IT and Business Personnel

Leading Engagement with Key Stakeholders

Experienced in Best Practices and Standards

Skilled in ITIL Change Management Standards

P R O F E S S I O N A L H I S T O R Y

2022 to Present: iTether Technology, Inc. Phoenix, AZ

– Director Client Implementations (Senior Leadership Team) Provide Director level Client Implementation oversight for all client engagement efforts within the Criminal Justice and Recovery Court Participant Engagement vertical. Focusing on Interoperability, Enterprise Implementations and Operations Optimization verticals. Leading application utilization and adoption, process documentation, change management, training, and user acceptance testing. Building scalable/ repeatable successes through standardization, project budgeting, performance/KPI reporting and toolkits to align Implementation Management best practices while tailoring approach based on project scope and strategic objectives. Building lasting partnerships with external and internal clients. Providing department business updates to Executive Oversight team. 2018 to 2022: DAS Health (formerly ITelagen) Tampa, FL

– Director Project Management (Senior Leadership Team) Provided Director level PMO oversight to a team focused on healthcare IT project initiatives (single provider practice and large hospital enterprises) in the Interoperability, Enterprise Implementations and Operations Optimization verticals. Application experience includes NextGen, EPIC, Allscripts, Aprima and Cerner with emphasis on lab interfaces, enterprise application upgrades, VPN installation, SFTP data processing, network security system connection remediation, interface data exchanges/HIE (HL7/API) adoption, process documentation, change management, training, and user acceptance testing. Built scalable/ repeatable successes through standardization, project budgeting, performance/KPI reporting and toolkits to align Project Management best practices while tailored approach based on project scope and strategic objectives. Built lasting partnerships with external and internal clients. Provided department business updates to Board of Directors. 2021 DAS Health EXCELLENCE Award recipient. 2014 to 2017: Topaz Information Solutions, Phoenix, AZ

– Executive Director of Implementation Services (2016 to 2017) A demonstrated record of success and achievement at this $10MM provider of healthcare technology solutions tailored to the specific needs of behavioral health and social services organizations, marked by a promotion to a position of increased influence. As Executive Director of Implementation Services, fulfilled a critical role coordinating and leading projects focused on the implementation of EMR applications, SaaS solutions, Cloud and On-Prem hosted solutions, including configuration, network connectivity, firewall connection remediation, interface connectivity, HIE (HL7/API) adoption, documentation, change management, training, and user acceptance testing.

“Traci has been an outstanding executive leadership team member. She has brought a tremendous amount of

knowledge and expertise that have been instrumental to the success of our business.”

Excerpt from Performance Review

Traci Lynn MacGillivray, Page Two

Built a high performing team of product and program and project managers, solutions architects, business analysts, client service representatives and trainers (LMS leveraging Adult Learning techniques) from the ground up; engages with project sponsors, executive staff, technical stakeholders, and physician champions to ensure the success and remediation of Engagement risks associated with multiple concurrent projects. Aligned results with KPIs and client success expectations.

Recognized for achieving all project finances and milestone objectives including the administration of budgets, cost analysis, resource costs, resource allocations, client partnership SLA requirements and expenditures.

Served as the architect of methodologies and process toolkits used by Implementation Services, with a focus on the continuous improvement of PMO tools and processes; provided executive oversight/guidance and direction to project managers, solution architects, and other staff members.

Actively participates in professional development activities to maintain an updated command of advancements in the field; partnered with healthcare and behavioral health organizations to gain insight into market innovations, guidelines, and best practices.

2014 to 2016: Topaz Information Solutions, Phoenix, AZ

– Manager of Project Management Team

Led the implementation and support of EHR applications, including NG Care (Population Health), KBM implementations, configuration, network connectivity, VPN, network security system connection remediation, HIE and lab (HL7) interface connectivity, and user acceptance testing. Planned all projects and initiatives in accordance with RAID methodology.

Fully documented complex application configurations, as well as ITIL change management protocols.

Ensured the overall quality of the client experience for ambulatory, inpatient, and residential treatment facilities pertaining to application utilization, compliance, and regulatory adherence. 2012 to 2014: Scottsdale Lincoln Health Network, Scottsdale, AZ

– IS Supervisor for Ambulatory Applications (NextGen and EPIC), Promoted from Senior Consultant/Team Lead Served in an integral leadership role with respect to an array of application platforms used by multiple departments and specialties at this integrated healthcare system serving the greater Phoenix area. Provided guidance and direction for application functionality that included security and risk assessments.

Advanced to this full-time role following the successful completion of a multi-year consulting engagement; completed certification courses for EPIC AMB100, AMB400 and CLN250.

Maintained accountability for the administration of Ambulatory Operations projects.

Effectively managed interface projects, providing project leadership as well as technical input to initiatives spanning lab interface implementations, immunization registries, and HIE exchanges in accordance with ACO directives.

Led a $30MM investment that migrated 400 physicians from the NextGen application to the EPIC platform for electronic healthcare records management.

As Senior Consultant and Team Lead/NextGen Certified Professional, directed the actions of the AEMR Support Team, with responsibility for build standards, templates, enhancement requests, and workflow optimization associated with the use of the NextGen application as an EHR platform. Configured and maintained all NextGen clinical modules and add-ons. Early Career

IT Systems Analyst Senior, Banner Health

Administrative Associate for Human Resources/Data Computing, Arizona State University Manager- Member Services/ Database Operations and Human Resources, Health Industry Business Communications Council; $2MM operations budget

Site Manager, Saint Gobain Semiconductor Services; $60MM operations budget E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T / C E R T I F I C A T I O N S SCOTTSDALE COMMUNITY COLLEGE ARIZONA STATE UNIVERSITY Administration of Justice Studies Candidate for Bachelor of Science Degree in Administration of Justice Studies and Social Inquiry

2021 DAS Health EXCELLENCE award winner ● National Forensics League - Double Ruby Honors in Public Speaking, Oral Interpretation, and Presentation Writing ● ISO-9000 Certification of Completion ● Professional Environment Mediation and Dispute Resolution Training ● Successful Completion of Advanced NextGen Medical Records Template Modification and Advanced Triggers Training ● Human Capital Management (ADP, Peoplesoft, Paylocity) ● Completion of Epic Application AMB100, AMB400 and CLN250- Ambulatory Build Classes ● Application of 5S Methodology- Lean Production and Process Manufacturing Standards ● Leading Business Operations Efficiencies ● HIPAA Compliance ● Quality Reporting ● Healthcare Effectiveness Data and Information Set (HEDIS) ● Physician Quality Reporting Systems (PQRS) ● Recovery and Criminal Court Best Practices ● SmartSheet ● Sharepoint and Project Artifact Retention ● Salesforce administration ● Court Appointed Special Advocate (CASA) Volunteer

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