Post Job Free

Resume

Sign in

Call Center Finance Director

Location:
Atlanta, GA
Salary:
119000
Posted:
March 24, 2023

Contact this candidate

Resume:

*

DALE A. JENNINGS

adv39c@r.postjobfree.com 470-***-**** Atlanta, GA

Experienced senior leader with exemplary background in driving business development, reporting and improvement initiatives seeks to leverage background to take next career step with a great culture and amazing organization (Open to Relocation or Remote)

Experience

Equifax Atlanta, GA Finance Consultant 06/2022 to 12/2022

• Led deep analysis of capital and operating expenditure per contract of SW developers billable time

• Generated process improvement documentation for IT Fin core competencies & Ad hoc projects

• Resource vendor tracking and resource corrective action development; weekly call and mitigation meetings Wells Fargo Atlanta, GA Strategy Manager Consultant 06/2021 to 08/2021

• Assess & provide critical guidance for bank-wide and organizational efforts within technology & COO office

• Creation of impactful critical metrics for business guidance and strategic performance

• Utilization of JIRA and Agile tools for roadmap and status updates on weekly basis Bey and Associates Atlanta, GA Strategy Client Onboard & Engagement 11/2019 to 04/2021

• Streamlined key client onboard processes (30-40 cases per week pre COVID); reduced cycle time

• Shaped fluidity of conflict with clients, insurance carriers, etc while bridging gap of communication at various stages of pre-litigation to settlement and case management Guggenheim, Iberia Bank MAMA Assets Atlanta, GA Finance Director Consultant 01/2015 to 05/2019

• Created new internal commission structure at Iberia Bank via disparate CRM systems across six regions

• Audited and led retooling reporting & BI metrics improving growth

• Successfully managed overhaul effort to create a timely and accurate reporting package; operational p&l's

• Built executive roll out of key metrics and data analytics resulting in superior managerial reporting Real Street Partners & Zuytago Startup Dallas, TX Strategy VP & Admin Officer 10/2011 to 07/2014

• Designed executive financial models & assessment packages for owners of private real estate fund

• Financial due diligence and valuation of online home improvement app platform called Zutaygo

• Partnership and guidance alongside CEO for funds flow and draw account management strategy

• Review SWOT scenarios during market downturn

MobiAmericas Miami, FL Finance Director 08/2007 to 11/2011

• Constructed financial tools & key senior packages for investors & potential VC/PE teams

• Streamlined financial modeling and reporting & creating power point decks and pitches

• Supervised investor/cattle calls and tech resource allocation reviews GE Capital Atlanta, GA Manager of Vendor Performance 09/2010 to 10/2011

• Successful analysis and management of key debt paper performance related to customer retention, call center reporting, scripts, and operational cash performance for BKO and Probate

• Designed internal call six sigma processes (and trained staff) & SWOT approaches leading to 35% reduction in neg call quality & outsourced and redirected call queues

• Managed Shared Service reporting & implementation team, reducing HC & increasing productivity 2

Skills

• GAAP

• Performance management

• Leadership & Management

• Quality assurance and control

• Technology Feasibility & Spend

• Training and mentoring

• Strategic planning

• Revenue generation

• AGILE, JIRA & SCRUM

• Strategic development

• Presentation skills

• Project management

• Stakeholder relations

• Process development

• Integrated Reporting Information

System

• Lawsons

• Period Closing & Mgt Discussion

• Management Consulting

• Financial Analysis and Budgeting

• Technical Accounting

• Technology architecture analysis

• Data mining

• Workday

• Financial budgeting

• Various financing platforms

• Financing expertise

• Customer financing

• Business valuation

• Improvement recommendations

• Microsoft Office

• Expert Excel

• Verbal and written communication

• Deal structuring

• Microsoft Access and Dynamics

• Account analysis expertise

• Strategy & Tactical Analysis

• Integration

• Investment guidance

• Cost and budget analysis

• Financial administration

• Client relationship management

• QuickBooks

• ERM and CRM

• Risk analysis

• Financial analysis and planning

• Customer satisfaction

• Lender relationships

• Departmental oversight

• General ledger entry

• Account analysis

• SOX & SOX Documentation

• Medical Provider

• Competitive Review & Analysis

• Management

Education and Training

Purdue University

Bachelors of Science in Accounting

Honeywell—Six Sigma Greenbelt (Instructor) and Process Management References Available Upon Request (see cover letter for expanded CV history)



Contact this candidate