Service Representative Customer Support

KIMBERLY BAILEY

Houston, TX *****

281-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Insurance policy coverage knowledge

Personal, casualty and property loss

Policy investigations

Valuation knowledge

Hail and wind damage specialist

Legal proceedings knowledge

Microsoft Word

Advanced computer skills

Advanced oral and written

communication skills

Complaint resolution

Multi-line phone talent

Administrative support

Receiving support

Account management

WORK HISTORY

05/2021 to Current Insurance Claims Adjuster

Pilot Catastrophe – Mobile, AL

Examined claims forms and other records to determine insurance coverage. Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

Reviewed and analyzed suspicious and potentially fraudulent insurance claims. Trained new staff members in detection of external and internal fraud. Followed up with insured individuals regarding premium and deductibles payments.

Maintained contact with claimants and attorneys to determine treatment status. Investigated and assessed damage to property and reviewed property damage estimates.

11/2019 to 05/2021 Customer Service Representative AT&T – Houston, TX

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recorded account information to open new customer accounts. Answered product and service questions, suggesting other offerings to attract potential customers.

Answered customer telephone calls promptly to avoid on-hold wait times. 11/2018 to 02/2021 Customer Service Representative United Healthcare – Sugar Land, TX

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recorded account information to open new customer accounts. Answered product and service questions, suggesting other offerings to attract potential customers.

Collected and analyzed customer information to prepare product or service reports. 11/2017 to 11/2019 Home Care Assistant

FK Bold Healthcare – Houston, TX

Scheduled and accompanied clients to medical appointments. Monitored progress and documented patient health status changes to keep care team updated.

Assisted disabled clients to support independence and well-being. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

EDUCATION

05/2006 Diploma

Moss Point High School - Moss Point, MS

CERTIFICATIONS

State Farm auto

State Farm property

Flood

Wind and hail

Auto technical course

LICENSE

Texas all lines - Resident

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