Michelle Covington

CUSTOMER SERVICE REPRESENTATIVE

Milan, MI 48160

adv37n@r.postjobfree.com

+1-734-***-****

Over 20 yrs customer service

1. Multitask

2. Proficient Microsoft/outlook/Multiple window screens and programs 3. Work from home

4. Complexity

5. Data entry

6. CRM/CAD

7. High volume call

8. Driver/Chauffeur License

9. Live Chat

10. Email

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Driver

Lyft & Uber - Ann Arbor, MI

May 2022 to Present

Pick up and Drop off Passenger

Customer Service

Customer Service Representative MI Meridian (remote) Robert Half (remote) - San Francisco, CA

February 2022 to May 2022

Receive inbound calls from Medical Providers inquiring on Members Eligibility, claims and disputes.

• Managed client records

• Performed customer service surveys

• Assisted customers with a warm and professional attitude Customer Service-Default Collection Agent (Remote) Robert Half ( US Bank Project) - San Francisco, CA December 2021 to February 2022

Inbound/ Outbound calls-Assist home owners that are in Default of their mortgage loan. Inquires, updates along with advising borrowers on different programs and counseling. Customer Service Agent (Remote)

Robert Half (State of Michigan/ UIA project) - San Francisco, CA May 2021 to December 2021

( Remote) Inbound/Chat Assisted Unemployment claimants with complex case/ claim inquires, filing claims, along with entering job search infor

• Provided assistance to clients

• Operated the live chat

• Confirmed payments, refunds, etc.

• Provided excellent technical support

• Resolved payment and Protest and disputes

Production Worker

Extang/Truck Hero - Ann Arbor, MI

July 2019 to May 2021

Inserted material inside of the boxes that were used to ship finished product. Driver/Customer Service

Michigan Green Cars - Ann Arbor, MI

April 2019 to July 2019

I picked up and dropped off passengers through out Washtenaw and Wayne counties in company vehicle. Assignments were Doctor Appts, Airport Arrivals and Drop offs along with random passenger route assignments.

Career Advisor/Customer Service

Call Center For Hire - Southfield, MI

January 2019 to March 2019

Worked Remotely from home. Answered all inbound calls along with making outbound calls to ‘and from prospective employees. Job search, job inquires. Which also included advising prospective employees with Career advancement certificates information

Parts Clerk/Customer Service

AvFuel Corporation - Ann Arbor, MI

January 2018 to October 2018

Heavy duty Truck Aviation Refueler Parts Sales, ( internal and external sales), customer service. Parts, data entry, inventory control, shipping and receiving, along with assisting in shop maintenance and/ or production teams as needed.

Customer Service Representative

Helm Incorporated - Plymouth, MI

October 2014 to September 2017

Inbound call center/Hybrid Performed all responsibilities with consistent reliability. Maneuvered through various systems and programs to provide dealer/customer with prompt, courteous and accurate info. Responded to customers

Inquiries, utilizing available resources to internal and external customers. Recruiter (Contract)

Fast Temps - Ypsilanti, MI

October 2013 to September 2014

Responsible for screening/ prospective temporary employees, which consisted of orientation, drug screens.

interviewing and hiring. Maintained payroll.

Customer service/sales

LKQ CORP - Belleville, MI

October 2012 to June 2013

Inbound call center selling vehicle parts to major chain store accounts. Sales, quotes, returns, email, data entry and an array of questions handled. Housekeeping

Sleep Inn & Suites - Milan, MI

February 2012 to October 2012

Cleaned 12-22 Rooms that cleared for check out. Top to bottom from bathroom to beds . Commercial Parts Driver/ Customer Service

Auto Zone - Ypsilanti, MI

November 2009 to October 2012

Commercial Parts Driver & Customer Service. Duties also included pulling scanning and invoicing along with delivery, pick

up for parts, invoice payments, cores, and special orders. Sales, customer assistance for commercial clients, as well as DIY Completed refund, warranties and part look up. Estimates given to commercial accounts

Service Writer

Whitney's Complete Auto Repair Service - Ypsilanti, MI October 2007 to July 2008

Served as liaison for customers between sales and service technicians. Communicated with manager to achieve customer satisfaction. Provided customer service to a customer base of 3,000.

Document Coordinator

Docucorp Software Co - Hapeville, GA

April 2007 to September 2007

Responsible for coordinating clients documents and contracts in a timely manner. Provided assistance with stocking and inventory.

Various positions

Angelyn Staffing - McDonough, GA

August 2004 to April 2007

Morgan Southern (File clerk): Managed all record keeping and provided daily customer service.LKQ (Accounts receivable clerk): Organized all daily closing procedures for the department.Pfizer Co. (Production): Implemented and operated a vitamin dispenser machine. Albacore (Quality Assurance clerk): Detailed inspection of product, along with Creating Spread sheet for data entry.

Staff Coordinator

Corporate Staffing Resources - Ypsilanti, MI

January 1998 to January 1999

Responsible for screening/ prospective temporary employees, which consisted of orientation, drug screens

interviewing and hiring. Maintained payroll.

Customer Service Representative

Time Warner Cable Co - Melbourne, FL

March 1993 to December 1997

Responsible for establishing new accounts, bill inquires, trouble shooting, and upgrades

/downgrades(retention). Worked with customer service supervisor to achieve customer satisfaction.

Education

Some College in Business Management

Maryland University Institute - out of country/Germany (Airbase) September 1988 to June 1989

High school diploma

Skills

• Microsoft Office (10+ years)

• MS OFFICE (10+ years)

• outlook (7 years)

• Procurement (3 years)

• Data Entry (10+ years)

• Warehouse Inventory

• Cashier (3 years)

• Inventory Management (1 year)

• Inventory Control

• Warehouse (1 year)

• Microsoft office (10+ years)

• General Labor

• Commercial Driving

• Telemarketing

• Driving

• Customer service (10+ years)

• Delivery Driver Experience

• Sales (10+ years)

• Recruiting

• Software Troubleshooting

• Automotive Repair

• Troubleshooting

• Computer Networking

• Employee Orientation

• Technical Support

• Help Desk

• Load & Unload

• Interviewing

• Cold Calling (10+ years)

• Desktop Support

• Vehicle Maintenance

• Hotel experience

• Aviation

• Hospitality

• Human Resources

• Microsoft Word

• Microsoft Excel

• Organizational Skills

• Typing

• Analysis skills

• Communication skills

• E-commerce

• Basic math

• Live Chat

• Microsoft Outlook

• CAD

• CRM Software

• Customer support

Certifications and Licenses

Chauffeur License

March 2021 to April 2025

CDL Class A or B

Driver's License

April 2017 to April 2025

Non-CDL Class C

Assessments

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Sales Skills: Influence & Negotiation — Proficient July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Call center customer service — Familiar

January 2021

Applying customer service skills in a call center setting Full results: Familiar

Delivery driver fit — Familiar

January 2021

Measures the traits that are important for successful delivery drivers Full results: Familiar

Sales skills — Familiar

April 2021

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Proficient

January 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Completed

July 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Filing & organization — Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Microsoft Office, outlook, word. Excel

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