Service Representative Data Entry
Resume:
Michelle Covington
CUSTOMER SERVICE REPRESENTATIVE
Milan, MI 48160
***********@*****.***
Over 20 yrs customer service
1. Multitask
2. Proficient Microsoft/outlook/Multiple window screens and programs 3. Work from home
4. Complexity
5. Data entry
6. CRM/CAD
7. High volume call
8. Driver/Chauffeur License
9. Live Chat
10. Email
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Lyft & Uber - Ann Arbor, MI
May 2022 to Present
Pick up and Drop off Passenger
Customer Service
Customer Service Representative MI Meridian (remote) Robert Half (remote) - San Francisco, CA
February 2022 to May 2022
Receive inbound calls from Medical Providers inquiring on Members Eligibility, claims and disputes.
• Managed client records
• Performed customer service surveys
• Assisted customers with a warm and professional attitude Customer Service-Default Collection Agent (Remote) Robert Half ( US Bank Project) - San Francisco, CA December 2021 to February 2022
Inbound/ Outbound calls-Assist home owners that are in Default of their mortgage loan. Inquires, updates along with advising borrowers on different programs and counseling. Customer Service Agent (Remote)
Robert Half (State of Michigan/ UIA project) - San Francisco, CA May 2021 to December 2021
( Remote) Inbound/Chat Assisted Unemployment claimants with complex case/ claim inquires, filing claims, along with entering job search infor
• Provided assistance to clients
• Operated the live chat
• Confirmed payments, refunds, etc.
• Provided excellent technical support
• Resolved payment and Protest and disputes
Production Worker
Extang/Truck Hero - Ann Arbor, MI
July 2019 to May 2021
Inserted material inside of the boxes that were used to ship finished product. Driver/Customer Service
Michigan Green Cars - Ann Arbor, MI
April 2019 to July 2019
I picked up and dropped off passengers through out Washtenaw and Wayne counties in company vehicle. Assignments were Doctor Appts, Airport Arrivals and Drop offs along with random passenger route assignments.
Career Advisor/Customer Service
Call Center For Hire - Southfield, MI
January 2019 to March 2019
Worked Remotely from home. Answered all inbound calls along with making outbound calls to ‘and from prospective employees. Job search, job inquires. Which also included advising prospective employees with Career advancement certificates information
Parts Clerk/Customer Service
AvFuel Corporation - Ann Arbor, MI
January 2018 to October 2018
Heavy duty Truck Aviation Refueler Parts Sales, ( internal and external sales), customer service. Parts, data entry, inventory control, shipping and receiving, along with assisting in shop maintenance and/ or production teams as needed.
Customer Service Representative
Helm Incorporated - Plymouth, MI
October 2014 to September 2017
Inbound call center/Hybrid Performed all responsibilities with consistent reliability. Maneuvered through various systems and programs to provide dealer/customer with prompt, courteous and accurate info. Responded to customers
Inquiries, utilizing available resources to internal and external customers. Recruiter (Contract)
Fast Temps - Ypsilanti, MI
October 2013 to September 2014
Responsible for screening/ prospective temporary employees, which consisted of orientation, drug screens.
interviewing and hiring. Maintained payroll.
Customer service/sales
LKQ CORP - Belleville, MI
October 2012 to June 2013
Inbound call center selling vehicle parts to major chain store accounts. Sales, quotes, returns, email, data entry and an array of questions handled. Housekeeping
Sleep Inn & Suites - Milan, MI
February 2012 to October 2012
Cleaned 12-22 Rooms that cleared for check out. Top to bottom from bathroom to beds . Commercial Parts Driver/ Customer Service
Auto Zone - Ypsilanti, MI
November 2009 to October 2012
Commercial Parts Driver & Customer Service. Duties also included pulling scanning and invoicing along with delivery, pick
up for parts, invoice payments, cores, and special orders. Sales, customer assistance for commercial clients, as well as DIY Completed refund, warranties and part look up. Estimates given to commercial accounts
Service Writer
Whitney's Complete Auto Repair Service - Ypsilanti, MI October 2007 to July 2008
Served as liaison for customers between sales and service technicians. Communicated with manager to achieve customer satisfaction. Provided customer service to a customer base of 3,000.
Document Coordinator
Docucorp Software Co - Hapeville, GA
April 2007 to September 2007
Responsible for coordinating clients documents and contracts in a timely manner. Provided assistance with stocking and inventory.
Various positions
Angelyn Staffing - McDonough, GA
August 2004 to April 2007
Morgan Southern (File clerk): Managed all record keeping and provided daily customer service.LKQ (Accounts receivable clerk): Organized all daily closing procedures for the department.Pfizer Co. (Production): Implemented and operated a vitamin dispenser machine. Albacore (Quality Assurance clerk): Detailed inspection of product, along with Creating Spread sheet for data entry.
Staff Coordinator
Corporate Staffing Resources - Ypsilanti, MI
January 1998 to January 1999
Responsible for screening/ prospective temporary employees, which consisted of orientation, drug screens
interviewing and hiring. Maintained payroll.
Customer Service Representative
Time Warner Cable Co - Melbourne, FL
March 1993 to December 1997
Responsible for establishing new accounts, bill inquires, trouble shooting, and upgrades
/downgrades(retention). Worked with customer service supervisor to achieve customer satisfaction.
Education
Some College in Business Management
Maryland University Institute - out of country/Germany (Airbase) September 1988 to June 1989
High school diploma
Skills
• Microsoft Office (10+ years)
• MS OFFICE (10+ years)
• outlook (7 years)
• Procurement (3 years)
• Data Entry (10+ years)
• Warehouse Inventory
• Cashier (3 years)
• Inventory Management (1 year)
• Inventory Control
• Warehouse (1 year)
• Microsoft office (10+ years)
• General Labor
• Commercial Driving
• Telemarketing
• Driving
• Customer service (10+ years)
• Delivery Driver Experience
• Sales (10+ years)
• Recruiting
• Software Troubleshooting
• Automotive Repair
• Troubleshooting
• Computer Networking
• Employee Orientation
• Technical Support
• Help Desk
• Load & Unload
• Interviewing
• Cold Calling (10+ years)
• Desktop Support
• Vehicle Maintenance
• Hotel experience
• Aviation
• Hospitality
• Human Resources
• Microsoft Word
• Microsoft Excel
• Organizational Skills
• Typing
• Analysis skills
• Communication skills
• E-commerce
• Basic math
• Live Chat
• Microsoft Outlook
• CAD
• CRM Software
• Customer support
Certifications and Licenses
Chauffeur License
March 2021 to April 2025
CDL Class A or B
Driver's License
April 2017 to April 2025
Non-CDL Class C
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting Full results: Familiar
Delivery driver fit — Familiar
January 2021
Measures the traits that are important for successful delivery drivers Full results: Familiar
Sales skills — Familiar
April 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Proficient
January 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Completed
July 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Filing & organization — Proficient
March 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Work style: Reliability — Completed
January 2021
Tendency to be dependable and come to work
Full results: Completed
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office, outlook, word. Excel
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