Cash Application Insurance Verification

Elaine Henderson

*********.******@*****.*** 469-***-****

SUMMARY

Experienced accounting professional with a passion for working all aspects of revenue cycle management with extensive knowledge of many specialties. I am goal driven, personable, organized, action-detailed with a strong ability to effectively communicate.

Experience

2018-Current AR Supervisor

Snelling

Process daily lockbox, ACH payments, wires, check deposit and credit card payments

Reconcile daily cash application in PeopleSoft (Oracle) to bank statements

Enter chargebacks, refunds, adjustments, write offs and credit memos on accounts

Resolution dispute

Research unapplied payment

Correct any misapplied payments

Assist with reconciling AR Ledger

Perform month-end process

2016-2018 Revenue Cycle Manager

Pediatrix Medical Group/Mednax

Recruited, interviewed, mentor, motivation and assist with training of staff

Monthly one-on-meeting with staff to ensure effective results with collections methods.

Monitor payer trends worked and with payer provider representatives

Audit staff daily activity and provide feedback

Meeting with Practice Managers to resolve reimbursement issues

Review payer contracts

Attendance Tracking, Payroll, Monthly and Yearly Evaluations of staff

Assisted with developing, evaluating process and KPI

2011-2016 Cash Application Management Supervisor (Manager)

Amerita, Inc.

Supervised Cash Management Operations Department (cash posting, credits balances and refunds balances.

Registered payer for ACH payments.

Analyze and reconciled cash posting report daily.

Filed all Bank Disputes (i.e. Forgeries, Non-conforming, Duplicate Charges, and Debit Errors). Reported daily cash flow to the Accounting Dept Executives. Supervised the ACH and Credit Card daily transactions using online banking software. Prepared End-of-Month Closing Reports

Created payment posting rules, managed manual and electronic payment posting

Approved refund request packages based on company policies and state statues

2008-2011 Billing & Collections Department Supervisor

Intrepid USA

Interview potential candidates and employee evaluations

Managed the day to day functions of the Billing & Collections Department

Resolved issues related to verifications, authorization, coding, billing, cash posting

payer contracts issues and credentialing

HR Functions and Payroll

Employee mentoring and evaluations

Skills

Credentialing, insurance verification, authorization, coding, billing for professional and institutional UB04 & HCFA 1500, 835, Private Vendors, cash flow forecast collections (all payers/Government & Non-Government), contract negotiation, cash posting, refunds, medical claim appeals.

Applications such as Artiva HC, Waystar RCM Solutions, IDX Centricity healthcare software, Meditech EHR, Software,Hyland Software, Advantec and Kronos, MicroSoft Word, Access, Adobe, Excel, SharePoint, TIMS, McKesson, CPR Plus, WellSky, Trinet, UniTime, and TellerScans, Availity, Change Healthcare (Emdeon).

Education:

Cedar Valley Community College

Axia/University of Phoenix University

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