Customer Service Manager
Resume:
Shauna Reynolds
********@*****.***
Summary
Results-oriented, strategic sales professional with 20 plus years in the Customer Service industry. Also has Management Experience
Skills
Excellent communication Time management skills Microsoft Office Results-oriented
Training and development Quick learner
Operations management
Large cash/check deposits expert
Sharp problem solver
Banking and financial services background Organized
Inventory control familiarity Excellent multi-tasker
Strong communication skills Opening/closing procedures Focused on customer satisfaction Scheduling
Management of remote employees Deadline-oriented
Team management
Meticulous attention to detail Client relations specialist
Experience
02/2014-Present
Allen Properties-Louisville, KY Property Manager
Manage 382 Units
Handle sales of homes
Handle payment of homes
Handle rental payments
Handle closing on homes
Handle all collections on owed money Deal with all the residents face to face Answer phones, emails and fax
06/2015 to 02/2017
Warehouse 2 UPS World port - Louisville, KY
● Assisted in loading delivery trucks with prepared packages.
● Used scanners to track parcel information such as condition or receipt.
● Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
● Ensured packages were sealed properly.
● Stacked and transported all overstock to storage areas.
● Communicated with floor managers to determine merchandise placement
● Conducted research on logistics operations, including literature reviews, interviews and site visits.
● Unloaded cargo from truck with hand trucks and pallet jacks.
08/2013 to 10/2015
Shift Manager Rite Aid - Louisville, KY
● Oversaw schedules, accepted time off requests and found coverage when shifts were short.
● Helped employees operate productively and stay on task to meet business and customer needs.
● Upheld company standards and compliance requirements for operations and cleanliness of all areas.
● Managed quality communication, customer support and product representation for each client.
● Maintained adequate cash supply in cash drawers in multiple checkout stations.
● Assisted customers with store and product complaints.
● Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
● Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
● Managed cash stock and inventory balances accurately.
● Trained new employees on company customer service policies and service level standards.
● Worked under strict deadlines and responded to service requests and emergency call-outs.
● Processed and issued money orders for customers.
● Stocked and rotated inventory regularly.
● Cross-trained and provided back-up for other customer service representatives when needed.
● Informed customers about sales and promotions in a friendly and engaging manner.
● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
● Compiled weekly monetary reports and records for store managers.
● Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
● Recommended and helped customers select merchandise based on their needs.
● Marked clearance products with updated price tags.
● Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
● Guaranteed positive customer experiences and resolved all customer complaints.
● Communicated store policy violations to the leadership team in a timely manner.
● Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
● Organized the store by returning all merchandise to its proper place.
● Replenished merchandise shelves with items from the stockroom.
● Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
● Maintained visually appealing and effective displays for the entire store.
● Processed all sales transactions accurately and in a timely fashion.
● Exchanged returned merchandise for customers quickly and efficiently.
02/2012 to 07/2013
Call Center Representative Charitable Resource Foundation - New Albany, IN
● Provided product and service information to customers.
● Informed customers about sales and promotions in a friendly and engaging manner.
● Generated leads for new sales through telephone and email contact with customers.
● Trained new employees on company customer service policies and service level standards.
● Executed outbound calls to existing customer.
● Regularly sought opportunities to up sell and add on additional merchandise.
● Offered exceptional customer service to differentiate and promote the company brand.
● Offered direction and gave constructive feedback to motivate team members.
04/2010 to 06/2012
Hospital Service Universal Hospital Services - Louisville, KY
● Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
● Ensured HIPAA compliance.
● Maintained patient privacy and confidential patient information.
● Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
● Tracked and escalated compliance, care and quality issues.
05/2008 to 03/2010
Office Assistant CRS Demo Co. - Louisville, Ky
● Built customer confidence by actively listening to their concerns and giving appropriate feedback.
● Handled all media and public relations inquiries.
● Received and distributed faxes and mail in a timely manner.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Created weekly and monthly reports and presentations.
● Designed electronic file systems and maintained electronic and paper files.
● Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
● Made copies, sent faxes and handled all incoming and outgoing correspondence.
● Wrote reports and correspondence from dictation and handwritten notes.
● Maintained an up-to-date department organizational chart.
● Properly routed agreements, contracts and invoices through the signature process.
● Managed daily office operations and maintenance of equipment.
● Dispersed incoming mail to correct recipients throughout the office.
02/2006 to 05/2008
Customer Service Representative Rumpke Waste & Recycling - Louisville, KY
● Informed customers about all product lines and services offered by the company.
● Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
● Developed new customer prospects or referrals.
● Helped customers select products that best fit their personal needs.
● Answered customers' questions and addressed problems and complaints via phone.
Education and Training
1994
PCA: Nursing Assistant Kentuckian Nursing - Louisville, Ky, USA
Activities and Honors
I was a Volunteer for Make A Difference For Kid's for over 3 years as there secretary. I organized over A huge benefit every year that generated over $4500.00 for the cause. It was a Bullying & Suicide Prevention origination for kids and teens. We were certified and trained to go into Jefferson Co. schools and teach them the signs to look for
Contact this candidate