Gervasha Dones

***** ******, *******, ********, *****, US

313-***-****

adv368@r.postjobfree.com

Friendly and enthusiastic person who can consistently meet customer service satisfaction goals. Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver.

Assist associates in maintaining high levels of customer satisfaction by providing knowledgeable call support and resolving escalated issues.

Retail Sales Associate with 18 years of experience in the industry. Goal-oriented

Active listening skills

Retail sales

Customer-oriented

Personable

Positive and friendly

Customer relations

People-oriented

Money handling abilities

Cash handling and management

Strong interpersonal skills

High School - 1993

Mackenzie high - Detroit, MI

Assistant Customer Service Manager - July, 2007 to February, 2023 Kroger - Dearborn, Mi

Answered customer requests with friendly, knowledgeable service and support. Assisted in managing over team members and resolving customer issues every day. Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.

Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction. Looked at customer account information to figure out what was wrong and how to fix it. Provided quick, friendly, and knowledgeable service for routine questions and service complaints. Professional Summary

Skills

Education

Work History

Assistant Bookkeeper - March, 1995 to June, 2007

Farmer Jack - Detroit, MI

Kept an eye on self-checkout systems and offered assistance or intervention as needed. Used a point-of-sale system to enter orders, process payments, and issue receipts. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Counted the cash in the register drawer at the start and end of each shift. Trained new team members on how to use the POS system, customer service strategies, and sales objectives.

Assisted customers in locating and selecting merchandise in any store department. Checked customer prices and processed sales by scanning barcodes. Handled POS transactions such as checks, cash, credit card purchases, and refunds.

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