Customer Service, Administrative Assistant
Resume:
Tanya Colletta
Moved to the area Full time, Eager and Ready to work
Palm City, FL 34990
**********@*****.***
Resourceful, highly organized, fast learner, able to multitask and deliver quick results. Reputation for displaying professionalism, privacy and high levels of integrity. Experience in Customer Service,Commercial/Business Construction, Telecommunications, Supervising, and Technical Support. Strong record of consistency of meeting and exceeding customers expectations. Proven ability to deliver and meet deadlines as well as a proven leader with a wide range of technical and hands-on operations.
Authorized to work in the US for any employer
Work Experience
Office Management Consulting
TC2 Consulting -
2018 to Present
Provide office management Consulting, All operational duties and training for new and existing staff. Executive Administrative Assistant/Office Manager
Gary Lewis Electric - Riverside, CA
2018 to 2020
Responsible for daily activities of the office including AP, AR, managing employees, Payroll and billing using quickbooks, HR and benefits. Created new programs and was the first contact for the business. Also my duties consisted of safety coordinator and compliance officer. As well as all state and federal tax filings. Worked with city/county electrical inspectors as well as all vendor relations. Prepared annual reports and was head of inventory and company purchasing of office supplies. Managed and procured insurance compliance and Workers comp. Dispatched and scheduled all employees and managed personnel on the jobs. Worked in office and remotely when needed. Executive Administrative Assistant/Office Manager
Matrix Fire-Matrix Technologies Electrical Contractor INC. - Corona, CA 2004 to 2018
Managed and direct assistant to the president/Owner of the company at a Fire Alarm/Low Voltage/Audio- Fire/Life/Safety Installer-Multi-Family builder of Apartments, New Commercial Company. Responsible for the day to day managements and maintenance of a one person office. Was sole contact for a multi-line phone system. Worked with Fire Alarm Panels,programming,monitored Fire Alarm systems 24 hours a day /7 days a week, provided technical support. Created,billed and maintained multiple customer accounts and invoices. Interacted with multiple city fire marshals to complete and approve plans. Processed payroll and taxes for 20+ employees using quickbooks. Prepared annual reports and all monthly and quarterly billing. Managed inventory and company purchasing of supplies. Also worked with and procured Workers comp insurance, audits and general liability compliance. Managed individual customer property compliance, as well as billing customers monthly and quarterly and scheduling annual inspections. Worked in office and remotely as needed. Director of Operations
Incomnet Communications Corp, CCCglobalcom - Irvine, CA 1992 to 2003
Worked all of the following positions over my tenure at this company (listed below). Responsible for overseeing the day to day operations of a 24/7 inbound and outbound call center. My department provided service in 6 language queues for customer’s worldwide. As the director of operations I was responsible for all aspects of sales, customer service. Generated over $5M in revenue per year by cross- selling existing customer base on competitive services. Was responsible for 250 full time sales agents, 8 team leads, 5 supervisors, and 3 managers. Worked in office and remotely.
(Director Of Operations from 2000 - 2002
Director Of Telecom Operations/ Carrier Relations 1998 - 2000 Manager Of Quality Assurance/ Telecommunications 1996 - 1998 Manager Of Customer Service/Solutions 1995 -1996
Supervisor Of Customer Service/Solutions 1992- 1995 Customer Service Representative 1992)
Customer Service Representative/Operator
Pacific Bell Telephone - San Diego, CA
1987 to 1992
Directory Assistance Operator providing assistance to callers requesting phone number information, quickly and accurately in a 400+ employee call center. Education
High school diploma in General Studies
Portland High School - Portland, CT
September 1980 to January 1984
Skills
• Microsoft Office
• Telecommunication
• Office Management
• Purchasing
• Accounts Payable
• Accounts Receivable
• QuickBooks
• Microsoft Outlook
• Human Resources
• Workers' Compensation
• Payroll
• Technical Support
• Management
• Interviewing
• Quality Assurance
• Accounting
• Project Management
• Bookkeeping
• Windows
• English
• Caregiving
• Writing skills
• Communication skills
• Time management
• Microsoft Powerpoint
• Low Voltage
• Tax Experience
• Management Consulting
• Pricing
• Account Management
• Account Reconciliation
• Microsoft Excel
Languages
• English - Expert
Certifications and Licenses
Customer Relations Supervisory
June 1994 to Present
How to successfully manage and supervise employees in a Customer Relations environment.
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