C U S T O M E R S E R V I C E R E P R E S E N T A T I V E

G L O R I A L E G O R R E T A

Fluent Bilingual-Spanish

Problem-Solving

Computer Literate

Organized/Multi-tasker

Fast Learner

Positive Attitude

40wpm/ Data Entry

Self-motivated, independent/team player worker, With over 8 years dedicating to providing excellent customer service. Known for the ability to learn quickly and apply knowledge. Looking for my new career and eager to overachieve in a new environment. Completed my NMLS Pre-License Education.

S K I L L S

Profile

E D U C A T I O N

Chula Vista High School

2000-2005

SECONDARY SCHOOL

Some college courses Business

Administration (No Degree)

TARRANT COUNTY COMMUNITY

E X P E R I E N C E

Cash America

2014-2017

CUSTOMER SERVICE REPRESENTATIVE

Income verifications, social security verifications via Accurint Payday loan extensions, Closed loans in state database Cleared pending ACH transactions (verified via bank statements) Assisted internal employees as well as customers.

Knowledgeable on different state rules and regulations, based on Payday loan lending.

Filed/Tracked and Closed complaints

Basic Troubleshooting, ordered equipment, Software download. PRODUCT KNOWLEDGE SPECIALIST II

Cash America

2010 - 2014

Provided competitive retail pricing/ updated Oracle database. 125+ calls a day/ over 95% accuracy

QA- Provided feedback to Bilingual employees.

Trained Bilingual Agents/Traveled to Mexico for training purposes Promoted to Level 2 in less than 1 year/ Received recognition. Worked Remote Full Time prior to Covid (trustworthy) 817-***-****

567 Westwood Way Dr. Haslet

adv33x@r.postjobfree.com

OFFICE ASSISTANT

E X P E R I E N C E C O N T I N U A T I O N

Perris Sherriff Department, CA

2009-2010

Pawn Detail entry, into 2 systems. (Signed confidentiality documents) Ran software Clets for warrants information. (Personal data) Tracked Pawn transactions, what people sold and pawned Accessed Stolen items reports in the county

Translated phone calls for detectives.

Documented imaging/ preparing/ scanning and Indexing files to nationwide database.

(traffic violations, tickets, and more)

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