J

Jamie

Johnson

910-***-****

jamiedjohnson****@y

ahoo.com

Coats, North Carolina

27521

SUMMARY

I am looking to obtain a challenging career with opportunities for growth and advancement. I am seeking a position that will enable me to utilize my experience and knowledge. I have the desire to excel within a organization giving me the opportunity to serve the needs of individual's needing professional care. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. SKILLS

Staff Development

Sales Techniques

Project Management

Hiring and Training

Managing Operations and Efficiency

Teamwork and Collaboration

Team Leadership

Team Building

Documentation and Reporting

Administration and Reporting

Workforce Management

Computer Skills

Customer Service

Time Management

Decision Making

EXPERIENCE

Manager

Smithfield, NC

family medical supply/ Jul 2015 to Current

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].

Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Interviewed, hired and trained new employees.

Customer Service Representative

Buies Creek, NC

Daymark Recovery Services/ Feb 2006 to Feb 2015

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Consulted with customers to resolve service and billing issues. Answered incoming telephone calls to provide store, products and services information.

Made outbound calls to obtain account information. Answered customer questions and addressed concerns resulting in reduction in customer complaints.

EDUCATION AND TRAINING

High School Diploma

Triton High School Jun 2001

Erwin

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