Service Representative Customer
Resume:
J
Jamie
Johnson
jamiedjohnson****@y
ahoo.com
Coats, North Carolina
27521
SUMMARY
I am looking to obtain a challenging career with opportunities for growth and advancement. I am seeking a position that will enable me to utilize my experience and knowledge. I have the desire to excel within a organization giving me the opportunity to serve the needs of individual's needing professional care. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. SKILLS
Staff Development
Sales Techniques
Project Management
Hiring and Training
Managing Operations and Efficiency
Teamwork and Collaboration
Team Leadership
Team Building
Documentation and Reporting
Administration and Reporting
Workforce Management
Computer Skills
Customer Service
Time Management
Decision Making
EXPERIENCE
Manager
Smithfield, NC
family medical supply/ Jul 2015 to Current
Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Interviewed, hired and trained new employees.
Customer Service Representative
Buies Creek, NC
Daymark Recovery Services/ Feb 2006 to Feb 2015
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Consulted with customers to resolve service and billing issues. Answered incoming telephone calls to provide store, products and services information.
Made outbound calls to obtain account information. Answered customer questions and addressed concerns resulting in reduction in customer complaints.
EDUCATION AND TRAINING
High School Diploma
Triton High School Jun 2001
Erwin
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